Why you should personalise employee experience

Career Conversations (Hospitality)

In this conversation, Liam and Jo discuss the critical need for organisations to tailor the employee experience to individual needs. They explore the barriers to personalisation, the importance of building a culture of care, and the distinction between strategies and tactics in employee engagement. Jo emphasises the role of technology in facilitating personalised experiences and the necessity of data-driven insights for retaining employees. The discussion highlights the evolving expectations of different generations in the workforce and the importance of understanding what employees truly care about.

Takeaways

• Tailoring the employee experience is essential for retention.
• Organisations must treat employees as individuals.
• Time constraints are often an excuse for not personalising experiences.
• Investing in employee care can save time in recruitment.
• Communication is key to improving employee engagement.
• Leadership must embody the values of the organization.
• Technology can facilitate personalized employee experiences.
• Understanding generational differences is crucial in the workplace.
• Employees want autonomy and recognition in their roles.
• A culture of care must be embedded in the organisation's values.

Chapters

00:00 Introduction and Discussion on the Importance of Personalization
16:22 Challenges in Personalizing the Employee Experience at Scale
23:56 The Role of the Carrero Platform in Personalization
29:26 Using Data and Reports to Drive Personalization
33:52 Creating a Culture that Values Individuality