13. Pioneering Unified Communications: AudioCodes' AI Innovations

Always On CX:EX

In this episode of Always On CX:EX, we bring back Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, for a webinar he appeared on with Evan Kirstel, B2B TechFluencer and Industry Expert. They discuss AudioCodes' evolution, its partnership with Microsoft, and its ventures into AI and contact center solutions.

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Best Moments:

(00:03) - Introduction to AudioCodes and its history

(01:02) - Evolution of AudioCodes' partnership with Microsoft

(03:22) - AudioCodes' role in the Microsoft phone ecosystem

(05:58) - AudioCodes' expansion into AI and contact center solutions

(07:55) - Overview of Meeting Insights, AudioCodes' AI meeting assistant

(11:23) - AudioCodes' entry into the contact center space

(14:55) - Future plans and innovations for 2025

(18:35) - Upcoming events and conferences

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Get Started with Voca CIC:

👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup

👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center