The Truth About Customer Loyalty
Manage episode 459810840 series 3568967
Do you have the customers you deserve? Antoni Lacinai believes that adopting a servant mentality is the key to building loyal, satisfied customers.
In this episode, Antoni shares:
How to serve with empathy and still provide expert guidance.
The importance of proactive problem-solving to gain trust.
Why strategy and value are crucial for lasting customer relationships.
Learn how to create customer ambassadors and avoid the pitfalls of short-term tactics that lead to unsatisfied clients.
Interested in becoming a podcast sponsor? https://calendly.com/erin-gibney/15-minute-meeting-sponsors
🎧 Listen now for practical tips to elevate your customer satisfaction.
Where to find Antoni:
Website: https://antonilacinai.com
LinkedIn: https://www.linkedin.com/in/lacinai/
Get Antoni’s books: https://antonilacinai.com/books/
Where to find Carl:
https://www.linkedin.com/in/carljcox/
https://www.instagram.com/carljcox40/
🎧 Measure Success Podcast
https://podcasts.apple.com/us/podcast/measure-success-podcast/id1552291579
🎧 $4M Strategies Podcast
https://podcasts.apple.com/us/podcast/%244m-strategies/id1741584100
📖 Read Carl’s book "Lost at CEO: An Entrepreneur’s Guide to Strategy": https://a.co/d/iMiZVf2
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