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Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
 
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show series
 
This episode of Politics Talk focuses on the challenges facing Rishi Sunak, after his first month as Prime Minister. Gideon Skinner is joined by Cameron Garrett and Holly Day, to discuss recent polling on the party leaders, the economy in light of the recent Autumn Statement, and immigration. All the polls and projects mentioned in the episode are …
 
We welcome Alison Chaltas, Ipsos’ Global Head of Shopper and Omnichannel, and Norrelle Goldring, global consultant, co-authors of a recently published Ipsos whitepaper, ‘Beyond omnichannel to convergent commerce ecosystems’. Last season (S4, Ep5), Alison joined us to speak about convergent commerce, including what this actually means, those emergin…
 
Where can we make best use of push-to-web and how can we tailor it to meet audience need? Sam Clemens, Research Director, Public Affairs, Ipsos is joined by Eileen Irvin, Associate Director, Public Affairs, Ipsos and Laura Wilson, a lead within the UK Government Data Quality Hub at ONS, to discuss what the future is for push-to-web methodologies, a…
 
We welcome Kate McLaren, General Manager - Customer Quality at Kia Motors UK to our Customer Perspective podcast. David Hart, Kia Customer Experience Manager, joined us back in Season 3, speaking about some of the drivers of Kia’s success, and we’re delighted to share the next episode of that story, and to provide a glimpse of what the future holds…
 
Glenn Gottfried is joined by Zoe Billingham to deep dive into Levelling Up. Drawing on data from the Ipsos Levelling Up Index, Glenn and Zoe set the scene on the policy, analyse the Levelling Up agenda, and offer up some suggestions of what might happen with Levelling Up going forwards. Glenn Gottfried, Associate Director, Public Affairs, Ipsos UK …
 
This month’s Politics Talk podcast discusses public opinion on an unprecedented few days of turmoil in Westminster. Gideon Skinner is joined by Cameron Garrett and Holly Day analyse the public opinion, which underpins some of the tumultuous changes that have occurred in Westminster over the last few days. Subscribe to our YouTube channel to stay up…
 
In this final episode in the Ipsos mini-series about Black Joy, Deqa Jama asks Shelah Battles, Wunmi Akande and Rhia Harry about whether Black Joy in the work environment matters. They also share some resources on the topic so we can all continue to embrace Black joy moving forward! #BlackJoy #BlackHistoryMonth…
 
In this second episode in this podcast mini-series, Ipsos REACH Network’s Reuben Balfour asks Johnson Agyemang, Barbara Macaulay and Whitney Gitaari how they experience Black Joy. Prepare to hear about food, music, clothes, hair, spirituality, and creativity. #BlackJoy #BlackHistoryMonthโดย Ipsos UK
 
What can we learn from doing experiments on existing surveys? Alex Bogdan is joined by Eileen Irvin, Associate Director, and Nicholas Gilby, Research Director, Public Affairs, to discuss what it means to do survey experiments, what are some of the practicalities we need to consider, and how experiments have improved existing Ipsos research.…
 
We are delighted to welcome Attila Szabo, who is Managing Director at Ford of Poland, leading the national sales company. We’re also joined by Annamária Földes, who leads our Ipsos Customer Experience and Channel Performance business in Hungary. Attila speaks to us about Ford’s electric future and what that means for the future Ford Customer Experi…
 
As the theme for Black History Month 2022, is ‘Time for Change: Actions, not Words’, Ipsos’ REACH (Race, Ethnicity and Cultural Heritage) Network has brought together some Black employees from Ipsos in the UK to discuss Black Joy! In this three-part podcast mini-series, you’ll hear about what Black Joy is, the different ways it is experienced, why …
 
We are delighted to welcome Yvette Steyn who focuses on growth and innovation at Distell, Africa’s leading producer and marketer of alcoholic drinks, which are sold across the world. We’re also joined by Zibusiso Ngulube who heads up Ipsos’ Channel Performance business in South Africa. Zibs is one of our experts in retail measurement, including wit…
 
We’re dishing up a ‘mash-up’, between our Customer Perspective and Educated Conjecture Ipsos podcasts, to give a customer and citizen perspective on the world. We’re joined by Mike Colledge, giving us the ‘citizen lens’, and Ray Kong, with the ‘customer lens’. Ray and Mike talk to us about what matters to today’s citizens – what’s keeping them awak…
 
This week’s episode of the Ipsos Politics & Society podcast focuses on Boris Johnson’s legacy. Cameron Garrett joins host Keiran Pedley as they examine Ipsos’s final political polling on Johnson’s premiership. They consider the public's opinion on Johnson's performance as prime minister and the areas in which the public believe he did a good or a b…
 
We are delighted to welcome Jasper Lam from TD, which serves 24 million customers around the globe, and is the sixth largest bank in North America, by branches. TD’s mission is to give clients the best banking experience possible, every day. Jasper’s team is responsible for Customer Experience Strategy, Customer Experience Measurement and Analytics…
 
This is the Conservative Leadership Election episode of the Ipsos Politics and Society podcast. Host Keiran Pedley is joined by Cameron Garret to take a data-driven look at the race to become the next Prime Minister. After a bruising few weeks for the Conservative party, Conservative MPs are narrowing the field down to two but who will that final t…
 
Ben Marshall (Ipsos Research Director) chats all things housing with industry experts Gavin Smart (Chief Executive, Chartered Institute of Housing), Gráinne Gilmore (Head of Research, Zoopla), Darren Baxter (Senior Policy Advisor, Joseph Rowntree Foundation) and Jules Birch (Freelance writer/journalist for Inside Housing). In this episode, the gues…
 
What’s now and next for face-to-face survey research? Where will it sit in an increasingly mixed-mode future? And what might we expect from video interviewing? Listen to this inaugural podcast from Ipsos's UK Survey Research Methods Centre (SRMC), with Tom Huskinson (Head of the Survey Research Methods Centre), Adele Bearfield (Joint Head of Field)…
 
In May 2020, the disturbing murder of George Floyd was recorded and shared globally. There was outrage, leading to global protests and pledges made by various organisations that they were committed to making a change to how the voices of ethnic minorities in particular, would be acknowledged and appreciated. Two years on, how much has really change…
 
In the final episode of this podcast miniseries, the team of Bel, Sunny and Marcos discuss how the values of tradition and religious belief translate into reverence for particular community members to be key influencers on family matters. Marcos also asks each host to share the one thing they feel should be considered for future interventions. For …
 
Sunny leads Marcos and Bel on a discussion about the role that grandmothers play in child rearing and the scope that this provides for enhancing demand and capabilities for completing infant immunisation.โดย Ipsos UK
 
In episode 4: of the Understanding the Drivers of Infant Immunisation podcast mini-series. Bel asks Sunny and Marcos to highlight the challenges with transport, finances and health systems that become increasingly cumbersome as parents try to complete each vaccine stage. Detailed findings and data from the research can be found on the Vaccines Dema…
 
In episode 3: of the Understanding the Drivers of Infant Immunisation podcast mini-series. Marcos leads Sunny and Bel to discuss the community values that need to be considered when trying to impact infant vaccine demand. Detailed findings and data from the research can be found on the Vaccines Demand website: https://vaccine-demand.ipsos-mori.com/…
 
New Ipsos research shows men having expressed increased interest in purchasing male cosmetics in recent years, exposing an opening for brands to target this cohort, and signaling a likely evolution in the definition of masculinity. Overall, 15% of heterosexual men aged 18–65 in the U.S. currently use male cosmetics and makeup; an additional 17% wou…
 
In episode 2 of the Understanding the Drivers of Infant Immunisation podcast mini-series Sunny asks Marcos and Bel to share their thoughts on some of the family dynamics that were highlighted during the research, and what this means for those creating interventions to improve infant vaccine demand. Detailed findings and data from the research can b…
 
This is the Understanding the Drivers of Infant Immunisation podcast mini-series. During 6 podcast episodes, we will share the main insights from nearly 3 years of research to understand the drivers and barriers to complete infant immunisation. Our research was focused on 3 sub-Saharan African countries (Nigeria, Guinea and Uganda) and, during this…
 
The goal of regulators around the world is to ensure that the markets they regulate are functioning well, that the companies they oversee abide by the law, and that consumers do not suffer the consequences of malpractice. It is mandatory for compliance teams to ensure their organisations comply with regulatory requirements – and prove it. If organi…
 
On this episode of the Ipsos podcast, Kate Duxbury and Anna Quigley from Ipsos, together with Tim Gardner from The Health Foundation and Dan Wellings from The King’s Fund, discuss public perceptions towards the NHS and Social Care. Some of the topics they cover include: Findings from the first wave of results from the Health Foundation and Ipsos Po…
 
We are delighted to welcome Helen Campbell-Watt, a woman of many firsts, from Coutts, and Jamie Thorpe, our Ipsos UK Head of XM. Helen shares the genuinely fascinating story of Coutts, which was set up in 1692, and became one of the best-known private banks in the world. Serving the likes of royalty, politicians, business leaders…indeed, “history m…
 
We are delighted to welcome Aimie Chapple, CEO of Capita Experience, to our opening episode of Season 5 of Customer Perspective; our first episode in 2022. Aimie’s team at Capita, a consultation, transformation and digital services business, supports clients in creating frictionless experiences for their customers and stakeholders in the UK, and in…
 
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