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There are business models used by some telcos where they will switch call traffic during the day from one carrier to another to save a fraction of a cent or a penny... many will switch traffic many times a day. You need to decide whether the apparent low cost of the solution is adequate from a quality perspective.…
 
You run a business. You have a contact centre. You'd like to take credit or debit card payments over the phone. Listen to this podcast to learn how to do it in compliance with the PCI regulations.โดย Paul Turner
 
Active-Active - why is this important when considering cloud telephony? Resilience - you don't want to hope for the best if one of your provider's data centres failsโดย Paul Turner
 
If you still have an on-premise contact centre, have you replicated all those computers and lines somewhere else? Do you have separate feeds from the electricity grid? Battery backup? Procedures? Do you test this? Listen to this podcast to learn about all the things you should be thinking about when on-premise.... and the things you don't have to t…
 
You're looking at a cloud contact centre. You've watched demos, explored features and you are ready to make a shortlist. But wait! Have you thought about non-functional requirements? Things like support; a community; resilience; security and many more. Listen to this podcast for some ideas.โดย Paul Turner
 
Using the Bible, this video gives power evidence for the existence of God that unbelievers cannot disprove. Christians might ask the question in this way: “what is our best evidence for the existence of God?” Non-believers will ask it in a more challenging manner, such as: “Show me any evidence that God exists?” So how … Continue reading…
 
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