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Watch this podcast if you'd like to understand how to handle an internet outage when you are operating a contact centre. Especially relevant if you have staff working from home. Can you still operate? What are your priorities?โดย Paul Turner
 
There are business models used by some telcos where they will switch call traffic during the day from one carrier to another to save a fraction of a cent or a penny... many will switch traffic many times a day. You need to decide whether the apparent low cost of the solution is adequate from a quality perspective.…
 
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