This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk: The Hospitality Podcast is part of Hospitality.FM - the hospitality industry's only podcast network dedicated to the professionals in the in ...
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One episode, one tactic to improve a hospitality business. If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. We get it, running a hospitality business is hard. There are so many moving parts and so many issues to deal with to succeed. But some people are succeeding, so we're speaking to the industry's most knowledgable people to find out how.
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This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
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The Tech on Toast podcast is brought to you by Chris Fletcher, Founder & CEO of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. Welcome to Tech on Toast.
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Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH
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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between. “Tales of the Cocktail” - Top 10 Best ...
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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” ...
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The hospitality workforce is changing rapidly, which means the industry is looking for its next generation of leaders. This podcast series is dedicated to teaching people how to lead a team. From the Washington Hospitality Association, ORLA, with Chris Jenson of the Table Group.
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Welcome to The Proven Principles Hospitality Podcast! From hotels to short term rentals, this show is aimed at demystifying the inner workings of the hospitality industry. Join us each week as we feature expert interviews, while breaking down the tactics and habits of hospitality insiders and world-class performers. Hosted by Adam Knight, Co-Founder of Recreation Vacation Rentals, hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies. Li ...
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Stephen Hickmore, AKA The SilverFox, chats to personalities with a passion for the hospitality industry in South Africa and the world. Chefs, Wine industry experts, Foodies, Influencers, Hotel General Managers. He also gets to grips with various “burning issues” effecting tourism and hospitality. Stephen also liberally dispenses career advice. All in 5 minutes? ‘Well I get carried away so it’s nearly always longer’ laughs Stephen. #swisshotelschool #hospitalityeducation #hotelschool
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The Feast is a podcast devoted to every team player in every restaurant brought to you by Trellis Hospitality. It is about the development and mentoring of all of us in whatever position we are in, and whatever position we aspire to have some day. This podcast delivers stories of triumph, growth, challenge, and success. You will smile, laugh, cry, and learn as we interview numerous people from every aspect of our restaurants. We hope you enjoy connecting with Trellis Hospitality and the idea ...
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The Damn Fine Life Show With Rinku Madan is a distinct journey into the world of Global Luxury Hospitality by those who know it best. Every week Rinku Madan, also known for her insight in hospitality, travel, food and wine shares stories and speaks with decision-makers and stalwarts from the Industry. An indubitable show for those who love luxury, its business and hearing the stories behind them.
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Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ
Restaurant Association of NZ
Tales from the pass is a space to celebrate and showcase the voices and talent of Aotearoa’s vibrant hospitality industry. Join us every fortnight as we explore topical issues with our industry’s leading experts, chefs, restauranteurs, educators and influencers.
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Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
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Employee Benefits the Hospitality Way (with Hector Cervantes)
26:27
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26:27
It's crucial to provide services to the hospitality industry while adhering to its unique demands and standards. By catering to these specific needs: > Enhanced Customer Experience: Aligning with industry standards ensures better guest experiences, fostering satisfaction and loyalty. > Maintaining Reputation: Adhering to expectations demonstrates p…
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Maximizing Revenue with Upsells: Industry Experts from Operto's Virtual Event, Operate!
1:00:49
1:00:49
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1:00:49
Join Wil Slickers and an expert panel of property managers and industry professionals as they discuss efficient operations, upsell strategies, and scalable business models in the hospitality industry. Recorded during Operto's first online conference, Operate, the panel shares valuable insights on optimizing operations, enhancing guest experiences, …
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How to enhance Restaurant Profitability with Nory's Operating System Platform, with Conor Sheridan
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24:16
I am thrilled to announce the latest episode of the Tech On Toast podcast featuring Conor Sheridan, the founder and CEO of Nori. In this episode, Conor shares some incredible insights into the world of hospitality tech and how Nori is revolutionizing the industry. Here are three key takeaways from our conversation:1. Focus on Impactful TechnologyCo…
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From Ambience to Menu: Making Your Venue the Place to Be
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14:11
In this episode, I delve into how to prepare your hospitality venue for the upcoming Long Weekend. With cold weather setting in, it's essential to make your space appealing to both regulars and visitors. I'll discuss creating cozy spaces that invite guests to linger, the impact of fresh flowers on your decor, and how to craft an inviting ambience t…
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Create your net zero strategy document
32:09
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32:09
Richard Dickson, founder of Play It Green, talks us through his net zero framework which helps businesses reduce their carbon footprint. Chapters 00:00 Introduction and Background 02:00 The Mission and Products of Play It Green 04:28 The Net Zero Framework and Creating a Plan 07:46 The Importance of Governance in Sustainability 12:11 Reducing Carbo…
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Embodiment of Happiness. Joy at the Bar!
52:21
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52:21
This conversation with Yadie Vasquez, Bar Director will have you wanting to mix cocktails and having fun at the bar. Yadie is the perfect blend of hard work, creativity, and teamwork and she shares some of her amazing wisdom in making people happy through food and beverage. If you'd like to join Trellis Hospitality on our mission to change the face…
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#032 - I'm In - The Institute of Hospitality's Official Podcast - How Would Hospitality Run Government?
48:48
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48:48
All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality. He was once again joined by three brilliant humans from the IOH membership including Ma…
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The Role of Communication in Successful Tech Rollouts: A Discussion with Brendan Kelly
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32:31
I am thrilled to announce the latest bonus episode of the Tech On Toast podcast, powered by Dojo is now live! In this episode, I had the pleasure of chatting with Brendan Kelly, Head of Projects at JKS Restaurants. We delved into the world of technology, project management, and business growth in the hospitality industry. Here are three key takeawa…
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Lessons from the Hospital: Cross-Industry Insights for Business Improvement
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14:12
In this podcast episode, I delve into a personal experience at St. Vincent's Hospital, highlighting the valuable lessons we can learn by looking beyond our own industry. During my time at the hospital, I observed various operational practices, communication strategies, and cultural aspects that significantly enhanced efficiency and teamwork. By sha…
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Bridging the Gap Between Standards & Improvement (Part II)
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10:43
In this episode, Michele Kline and Stephanie Leger delve into the crucial process of bridging the gap between evaluating and enhancing standards in hotels and restaurants. We present a comprehensive blueprint designed to systematically upgrade industry standards. This involves a careful analysis of Capital Expenditure (CAPEX), effective budget mana…
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Mastering Hotel Real Estate | Jake Wurzak
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58:40
In this episode, Wil Slickers sits down with Jake Wurzak, an expert in hotel real estate and capital investment, to discuss the intersection of operations and capital in the hospitality industry. Jake shares his journey from working in various roles in his dad's hotel company to mastering the capital side, offering valuable insights into building a…
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The Shift Towards Better Mental Health in Hospitality with Rebekah Billingsley & Kris Hall
28:26
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28:26
I am thrilled to announce the latest episode of the Tech On Toast podcast is now live, and it's a must-listen for anyone in the hospitality industry. In this episode, we dive into the crucial topic of shift patterns and retention in the industry, featuring insightful discussions with industry experts Rebecca Billingsley from Planday and Kris Hall, …
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Episode 225 THE BIG FOUR: COMMON MISTAKES AND HOW TO AVOID THEM
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23:12
Are you making one of the four biggest mistakes that can derail your business? In my latest episode, I uncover the critical errors many business owners overlook. From setting a clear vision to the essential skills you need to lead, I’ve got you covered. Join me as I tease out the hidden traps and share strategies to steer your business towards succ…
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Bridging the Gap Between Standards Audits & Improvement (Part I)
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12:02
The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial. On this episode, Michele Kline and Stephanie Leger bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success. Let's disc…
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Why Hospitality Operators Need to Focus on Distribution of Product | Doug Truitt
1:07:20
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1:07:20
Join Wil Slickers as he engages in a fascinating discussion with Doug Truitt, Head of Commercial at Roami. In this episode, Doug delves into his extensive career in the hospitality industry, highlighting the evolution of technology, the challenges of API integration, and the importance of channel management. The conversation also touches on how ven…
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Paul Kirk Talks Career, Tech, and the Magic of Mission Mars on Tech on Toast
31:27
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31:27
Exciting news - a new episode of the Tech On Toast podcast is out now! In this episode, I had the pleasure of chatting with the talented and charismatic Paul Kirk, the exec chef at Mission Mars. We delved into some fascinating insights about the hospitality tech industry and the unique dynamics of kitchen operations. Here are three key takeaways fr…
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Hospitality Service Culture (with David Salcfas)
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23:18
Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker! Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innov…
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Motherhood in Hospitality - Mother's Day Special
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24:18
Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom. Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life. In this episode, they…
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What is the Potential of AI Agents in Travel | John Lyotier
1:05:08
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1:05:08
This episode features an intriguing discussion with John Lyotier, the founder of TravelAI.com. The conversation dives into the origins and entrepreneurial journey of John, from his early days as a child entrepreneur in the dot com era to his venture into startups, focusing on the intersection of marketing and technology. The narrative unfolds to re…
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Simplifying recruitment within the hospitality & care industry with Darryl Bate, A2H Solutions
40:33
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40:33
n this week's episode of Tech On Toast, we had the pleasure of hosting Darryl Bate, co-founder of A2H Solutions. Darryl shared his journey from working in hospitality and recruitment to launching his own venture, which aims to revolutionise the recruitment landscape with innovative tech solutions.Darryl discussed the challenges and transformations …
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Boost Your Revenue: Guide to Direct Bookings and Digital Mastery
59:12
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59:12
Join me for an insightful conversation with Bart Sobies, the powerhouse behind The Accommodation Show, iBooked.Online, and the STRIVE to Thrive Conference. Bart's entrepreneurial journey began at just 15 with his first online business, which grew into a successful tech company. With his deep expertise in technology, marketing, and investment, Bart …
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The Vacation Rental Technology Landscape | Andrew Kitchell
1:06:45
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1:06:45
This episode of Slick Talk features Andrew Kitchell, Founder and CEO of Wheelhouse, discussing the evolving technology landscape in the vacation rental industry. For his fifth appearance on the show, Kitchell and Wil Slickers delve into the significant growth of technological solutions aimed at improving property management. They highlight Wheelhou…
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Tell your business journey as a story
28:54
28:54
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28:54
Liam and Dan Nash discuss the importance of storytelling in building a brand and connecting with customers. They talk about storytelling as more than just a classical narrative, but as everything a business says and does to shape people's perceptions. Dan shares his framework for effective storytelling, starting with the journey of the business and…
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Enhancing Customer Experience Through Technology with App4's CEO, Ian Chambers
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38:09
I'm delighted to announce the latest episode of the Tech On Toast podcast featuring Ian Chambers, founder and CEO of App4. In this episode, we explored some intriguing insights into the hospitality tech industry and the future of customer ordering solutions. Here are three key takeaways from our discussion with Ian:1. The Rise of QR Code and Self-S…
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A Taste of Innovation: The Stomping Ground Brewing Co Experience
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58:37
In this episode, we delve into the captivating journey of Steve Jeffares, a filmmaker turned craft beer pioneer. Steve's story begins with a pivotal moment in 2000, when he experienced a beer revelation while living in Los Angeles. Upon returning to Melbourne, he, along with Guy Greenstone and Justin Joiner, co-founded The Local Taphouse in Melbour…
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How to manage a fractured tech stack with Chris Jolliffee, Head of Enterprise sales at Dojo and Guy Scott- South, CTO at Pizza Hut
28:20
28:20
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28:20
🎙️ The latest bonus episode of the Tech On Toast podcast is out now! A few weeks a go Chris caught up with Chris Jolliffe, Head of Enterprise Sales at Dojo and Guy Scott-South, CTO from Pizza Hut, LIVE at the HRC trade show in London's excel. Here are three key takeaways from their conversation around managing a fractured tech stack. Best-in-Class …
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Check it before you wreck it (Hotel Inspection)
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14:00
Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a recent inspection, sharing invaluable insights and tools that ensure top-notch guest experiences. From the mantra "Check yourself before u wreck yoursel…
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Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024 - Part 2
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42:58
Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace. Phil, therefore, re-enlisted the assistance of Lizzie …
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How to plan and run a restaurant manager interview
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33:17
Liam and Claire Crowel of Hattie Jane's Creamery discuss the importance of structured interviews and provide templates for restaurant managers. They cover topics such as communication, empathy, adaptability, resilience, conflict resolution, problem-solving, critical thinking, and hospitality. Claire emphasises the need for consistent and relevant q…
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Growth, Balance, & Planning for an Exit in Short-Term Rentals | Fouad Bazzi
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54:00
This podcast episode delves into the world of entrepreneurship, focusing on the realm of short-term rentals and property management. Fouad Bazzi shares his journey from a corporate career to entrepreneurship, touching on the challenges and strategies of growing a business with an intention to sell, tackling work-life balance, and the importance of …
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Building Tech Through Community with Danielle Wallington, Founder of Flockhere
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42:53
I am thrilled to announce the latest episode of the Tech On Toast podcast featuring the incredible Danielle Wallington, founder of Flockhere. 🚀 In this episode, we delved into some fascinating insights about building a community-focused tech platform and the journey of entrepreneurship. Here are three key takeaways from our conversation:1. Resilien…
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BREWING SUCCESS: HOW ALEX CRAFTS COMMUNITY AND COFFEE IN SYDNEY
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54:54
Welcome to this exciting episode of our podcast where we delve into the vibrant world of Sydney's specialty coffee and hospitality scene with Alex Williams, a seasoned entrepreneur and co-founder of three renowned retail brands: The Commune Project, Dachshund Coffee, and Anvil Coffee Co. With over fourteen years of experience, Alex recounts his ent…
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When a Restaurant Experience Turns Bad (Part II)
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16:54
In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme. From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tai…
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How to Plan Your Perfect Week | Mike Reilly
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1:01:27
In this engaging podcast episode, Mike Reilly, the COO of STR Secrets, shares his personal journey from overcoming kidney disease and leaving a demanding corporate job at Google to becoming a successful entrepreneur in the short-term rental (STR) industry. Mike discusses the importance of not trading time for money, building a team, and automating …
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Telling your truth through content, digital storytelling with Shawn Walchef, Founder, Cali BQQ Media
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39:23
Welcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already!Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitali…
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Evolve your business with micro changes
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21:51
Liam speaks with Omar Boubess, the founder of Studio Circa, a branding studio for hospitality brands. They discuss the connection between evolutionary psychology and hospitality, specifically how brands and customers co-evolve over time. Omar explains that brands evolve through implementing new practices, communication styles, and visual styles, wh…
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Chef’s Table to SEO: Jose Chavez’s Recipe for Digital Success
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43:06
Once a high-flying chef in the world’s most prestigious kitchens, Jose Chavez has swapped his chef’s hat for the digital cap of SEO and blog growth mastery. With 15 years of stirring sauces and seasoning steaks in hatted establishments like Jacques Reymond and on shows such as MasterChef, Jose’s transition from kitchen to keyboard is nothing short …
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Training Back of the House Team Members in Customer Service
16:37
16:37
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16:37
In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction. By establishing transparent pathways for dialogue between these two crucial realms, businesses…
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From the Skies: Unveiling Hostshare | Sean & Landon Wilkinson
27:59
27:59
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27:59
In this unique episode of Slick Talk, host Wil Slickers takes to the skies to interview Sean and Landon Wilkinson, Co-Founders of Hostshare. Recorded on a plane, this episode delves into the founders' personal journeys, the birth of Hostshare, and its vision to revolutionize the short-term rental industry by enabling hosts to share unbooked nights …
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How to Drive Incremental Revenue with Vic searl Founder of DataHawks
52:38
52:38
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52:38
Exciting New Episode Alert! 🎙️I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the …
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Building an Amazing Company Culture Part TWO: An Interview with GM Jesse Barton
43:54
43:54
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43:54
This is a continuation of an important conversation discussing work/life balance, finding teammates that "fit", recognizing achievement, promoting from within, and building healthy competition at a restaurant. Keys to great culture! Tune into part 2 of this conversation with Tamarack Taproom's General Manager, Jesse Barton. Learn more about Tamarac…
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We're Bringing Back Workflows & Espressos | Meaghan Moylan
39:45
39:45
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39:45
In this episode of Slick Talk: The Hospitality Podcast, Wil Slickers welcomes Meaghan Moylan to discuss the journey and future of her podcast, Workflows & Espressos under the Hospitality.FM Podcast Network. They engage in a jovial conversation about the podcast's creation, its unique approach to not featuring interviews, and the intimate connection…
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