"Behind the Screens" is a podcast that brings you up close and personal with the people in the background screening industry. Hosted by Les Rosen, each episode features in-depth, human-interest interviews with a diverse range of guests—including business executives, employees with extensive screening experience, vendors who serve the industry, and legal and compliance experts. These conversations dive into the personal stories and insights of those who know the industry best, offering a fres ...
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On this show we will be providing tips as it relates to Background Screening to help you screen more effectively, efficiently and compliantly. We will be sharing and reviewing technology used by HR professionals to be more efficient in their recruiting, background screening on boarding and monitoring of employees. We will be interviewing industry experts and influencers as well.
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Our podcast series features AGG colleagues and guests discussing business and legal issues and developments related to the Background Screening industry. HR professionals, employers, consumer reporting agencies and other information companies can stay updated on trends affecting the workplace, compliance with the FCRA and other laws that impact background screening and learn background check strategies and best practices to help mitigate risk and protect their business.
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Episode 5: Helping Background Screening Businesses Thrive with Perry Morgan
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Send us a text What do fraud detection, barbecue hunts, and second chances have in common? Meet Perry Morgan, a true legend in the background screening industry who combines decades of expertise with an unwavering passion for helping people and businesses grow. From identifying fraud patterns back in the early days of mobile phones to guiding new C…
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Episode 4: Balancing Compliance, Career, and a Passion for Soup? Meet Melissa Foiles!
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Send us a text What’s the connection between crafting airtight compliance processes and discovering the world’s best soups? In this episode of Behind the Screens, I sit down with Melissa Foiles—a true background screening expert and a dedicated foodie—to dive into her remarkable career, her dedication to PBSA, and her unique passion for regional cu…
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Episode 2 - A Journey from Frat House Fax Machines to Industry Leadership with Robert Capwell
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Send us a text Ever wondered how a background screening empire could be born out of a college fraternity house? Join me as I sit down with Robert “Bob” Capwell, a true pioneer in our industry, to uncover just that—and so much more. Bob may have started with “thermal fax machines” and stacks of paper, but he’s since evolved into a background screeni…
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Episode 3: Katie Kulp’s Career Journey in Background Screening: From Entry Level to Global Operations VP
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Send us a text What’s it like to manage global operations by day and cart your kids to cheer competitions by night? This week, I sit down with Katie Kulp, a powerhouse in the screening industry with a refreshing “get-it-done” approach that extends from running operations at Certn to wrangling family life with ease. Katie shares her industry insight…
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Episode 1 - A Double Life in Background Screening and Beyond with Craig Caddell
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Send us a text Imagine meeting a guy who can navigate a call center as smoothly as he handles a sailboat in the open Pacific—and who’s also known for his “007” charm in the background screening world. This week, we dive into a fascinating conversation with Craig Caddell, who’s seen the evolution of our industry from three guys in a narrow room to a…
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Los Angeles Fair Chance Ordinance When did it take effect? Who does it apply to? What changes do you need to be aware of? LINK TO THE ORDINANCE LNK TO THE INDIVIDUALIZED ASSESSMENT FORM LINK TO FACT SHEET Watch the VIDEO Version of the PODCAST HEREโดย Tim Santoni
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Court Access Fees on the RISE... Why? Court access fees are on the rise. What does that mean to the screening industry and the clients that we serve? In years past we would see updates to court access fees maybe every quarter or every six months. In the last year we are seeing updated court access fees every month and the additional fees to access …
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Los Angeles County - Dates of Birth Removed? The Los Angeles County Superior court has announced that partial dates of birth will be removed from the public kiosks and from the court website. What does this mean? How does it impact you? The Los Angeles County Superior Court announced on February 20th that as of the close of business on Friday, Febr…
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PBSA is celebrating 20 years. They are are a force in supporting and enhancing the background screening industry worldwide. PBSA 2023 (Texas) LOCATION: Gaylord Texan Resort & Convention Center (Grapevine, Texas) WHEN: Sunday, September 10th through Tuesday September 12th On this episode of Background Screening Tips and Tech, Tim Santoni provides so…
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Kevin Bachman Interview Kevin was a key executive at Employment Screen IQ, which was acquired by Sterling. He consultants with industry professionals and works with end users, CRAs and data furnishers. He is the The CRA Doctor. He is active with PBSA and has served on the BSCC committee. Kevin and his partner Jason Morris now run IQubed advisors. O…
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Tech Stack The 7 Apps/Tech/Software you need to run a better a business. 1. Office 365 or Google Apps (email) 2. Accounting Software w/Payment Processing (QuickBooks or XERO 3. DocuSign or Panda Doc 4. Cloud Storage: DropBox, OneDrive, Google Drive 5. CRM – Salesforce, Zoho, ? 6. Email Marketing (MailChimp, ConvertKit, Constant Contact) 7. Team Mes…
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SSN Trace... Show it or Hide it? On this episode Tim Santoni discusses the history of the SSN Trace. What it's good for. What it's not good for. The legal/compliance arguments for including the SSN trace in the report and why it might be better to run it and hide it from the report. A few options to consider. OPTION 1 -Run the SSN Trace and include…
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Derek Hinton - CRA Zoom- Interview
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Derek Hinton - CRA Zoom- Interview On this episode of Background Screening Tips & Tech, Tim Santoni interviews Derek Hinton of CRA Zoom. They discuss Derek's history in the screening industry, the PBSA Accreditation process and why it is valuable for background screening companies to complete have it. They also dive into the services that CRA Zoom …
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Background Screening Packages... so many options At a bare minimum the social security number trace and national criminal database search are the typical starting point for most screening packages. The national criminal database has obvious flaws, but this search also covers high level government watch lists and sex offender registries, so it is so…
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Social Media Screening... current trends Statistics- many employers are using Social Media to screen applicants, but the big question is are they doing it themselves or are they using an FCRA compliant screening partner. The current available sites being searched by the AI and Technology Solutions available cover PUBLIC profiles on LinkedIn, Facebo…
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CRA Help Desk The CRA Help Desk is a great tool offered by BRB Publications. The CRA Help Desk offers state & FCRA compliance and reporting guidelines when it comes to reporting of criminal records. If you are a researchers handling compliance and adjudication this tool is a must have. The HR Help Desk is an 'add-on' option for Background Screeners…
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On this episode of Background Screening Tips & Tech we review the CourtSmart Product from Equifax. With the recent changes forcing redaction of PII by courts in California this product is a great solution. Tim Santoni discusses how the solutions came to be, the pro's, the con's and dip into a bit of compliance. For more information on the CourtSmar…
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California Legislative ALERT California again proves to be a challenging state for background screening industry as evident from the most recent legislative session. We are still early in the legislative calendar for 2023 but information I want to share is CRITICAL because employers and background screeners need to be prepared to engage and take ac…
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The PBSA 2022 annual conference was held at the Gaylord Rockies Resort in Aurora, Colorado On this episode of the PODCAST I share some insights, favorite sessions, event recap and much more.โดย Tim Santoni
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PBSA 2022 'The Preview Show" PBSA Annual Conference (LINK) On this PODCAST Tim Santoni highlights the tracks for the PBSA Annual Conference in 2022. Legal Compliance Business International Drug Testing Tenant Screening Tim also points out the sessions and speakers that he will be focused on at the show. IQubed Advisors (Jason Morris, Kevin Bachman …
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Gary DeWitt - Epic Concepts Interview
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Tim Santoni interview Gary DeWitt, President of Epic Concepts. Gary is a veteran of the background screening industry (30+ years). He has owned a Background Screening Company (Vericorp) and he now runs Epic Concepts which is a software platform used by Background Screeners (CRAs) and data furnishers/providers. Gary continues to be excited about the…
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Kirill Klokov, the CEO & Co-Founder of TRUV joins Tim Santoni on the podcast. Kirill shares his story from an immigrant needing to get a loan without a credit history and how that impacted the quoted rate. Kirill got his MBA at Standford and has worked at SIDEKICK, CARTA, TRUST WATE & EZHOME. Kirill launched TRUV in lated 2021. TRUV is a technology…
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Tom Pilkington (TazWorks / MeridianLink) INTERVIEW
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Tom Pilkington ROLE: Strategic Customer Success Executive at MeridianLink Tom has vast experience and knowledge of the background screening industry. 1) Industry experience & current role at Tazworks/MeridianLink 2) Tom shares insights into the transition of Tazworks being acquired by MeridianLink and what that means to Tazworks clients 3) What's n…
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James Tunkey of I-OnAsia (Interview)
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James Tunkey of I-OnAsia joins the podcast. We discuss these topics. 1) What is top risk factor that comes with not screening international employees? Risk Factors Defined Who does I-OnAsia work with in uncovering RISK FACTORS? What are the problems with PROPER background screening & investigations (INTL)? Problems with most investigation & screeni…
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On this episode I talk about the issues that the social security number trace / person search / address history can cause as part of a background screening report. Generally speaking the SSN trace is bad data. The true source of the data cannot be confirmed and it cannot be verified. The legal guidance suggests that the SOCIAL SECURITY NUMBER TRACE…
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The Tazworks / MeridianLink user forum was held in Huntington Beach, CA. This podcast is a recap of the event.โดย Tim Santoni
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In this episode, AGG partner and co-chair of the firm’s Background Screening industry team, Henry R. Chalmers, provides insights on the FCRA’s preemption of state laws and why this is relevant to your business and legal practices.โดย Arnall Golden Gregory LLP
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The new landscape, the new technologies, and the new players. On this episode Tim Santoni talks about the new technology and providers that are looking to get around employment verifications that previously required The Work Number. The providers that Tim talks about are list below. Measure One TRUV SJV (now Inform Data)…
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The date of birth redaction changes in Michigan and California are causing issues. On this episode of background screening tips & tech we dive into the current state of affairs and provide some updates. It is no surprise that the DOB Redaction changes in Michigan and California are impacting criminal case research. The turnaround times are up and t…
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Delays...Outages... Service Challenges- The "NEW" normal? The delays encountered by the background screening industry due to the COVID 19 pandemic were significant. Courthouses were closed, then they were open with reduced staffing, then they closed again. Clinics and labs saw their employees leave they had to reduce hours of operation and even clo…
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Greg Hauser of Ingram Micro Interview
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Greg Hauser, VP of Global Talent Acquisition joins the show Tune in to here some of the secrets that Greg has to share... The discussion is focused around talent acquisition, on-boarding and background screening in the post-COVID environment. Greg shares his 5 key points of focus... 1) Candidate led environment 2) New and improved focus on BRAND va…
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Ban the Box and Fair Chance Hiring Laws: The Year in Review
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In this episode, AGG partner and co-chair of the firm’s Data Privacy Practice, Kevin L. Coy, and Data Privacy associate, Erin E. Doyle, discuss the federal Fair Chance to Compete for Jobs Act, provide an overview of state and local ban the box and fair chance hiring legislation passed during the year with a focus on the latest amendments to the New…
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What is a CRA required to do when consumers request copies of their files? And what can prevent a consumer from suing if a CRA’s response does not comply with Section 609 of the FCRA? In this episode, AGG partner and co-chair of the firm’s Background Screening industry team, Henry R. Chalmers, and Litigation associate and team member, Morgan E. M. …
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Staffing Shortages, Supply Shortages & Updated CCF = DELAYS Staffing shortages, Supply Shortages, and the new Federal Chain of Custody form are causing delays with regard to substance abuse, drug testing and occupational health screening. According to i3 Screen the delays are costing employers approximately 3-6 additional days. COVID Testing schedu…
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California Criminal Record Change Complicates Background Screening (UPDATE) The court case impacting the changes was not heard by the appeals court so now the courts are making changes that impact all of us. Here is a summary of the case in question... In All of Us or None v. Hamrick, the plaintiffs, including a civil and human rights organization …
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PBSA 2021 The PBSA Annual Conference was held in Anaheim, California. PBSA utilized a hybrid model allow physical attendees and speakers as well as remote access. There were in-person attendees and remote attendees could access the sessions and networking events virtually. It was exciting to see friends, colleagues and partners face – to – face, bu…
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In this episode, AGG partner and co-chair of the Background Screening industry team, Montserrat C. Miller, provides an update to a prior podcast on redaction of identifiers by the courts in Michigan and California now that the California Supreme Court denied review in the All of Us or None—Riverside Chapter v. Hamrick litigation, cementing the move…
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Darrin Lipscomb of Ferretly -- Interview
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Interview with Darrin Lipscomb of Ferretly Darrin is the Founder & CEO of Ferretly CONNECT WITH DARRIN ON LINKEDIN Ferretly is a web-based technology that leverages Artificial Intelligence for social media screening. Darrin has a degree from Virginia Tech and he is a 30-year veteran in the technology industry including launching several software st…
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Interview with Montserrat Miller of Arnall Golden & Gregory
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Montserrat Miller of Arnall Golden & Gregory joins the podcast! Montserrat is a partner at Arnall Golden & Gregory and she is co-chair of the background screening industry team She is certified by the International Association of Privacy Professionals (IAPP) as Certified Information Privacy Professionals in both the designations for the United Stat…
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Redaction of Identifiers by the Courts in Michigan and California Pose Challenges for Background Checks
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The Michigan Supreme Court has ordered Dates of Birth (DOBs) to be redacted when releasing court records, which will make background checks involving Michigan court records more difficult. While the effective date for this change was recently delayed, once implemented this change has the potential to disrupt background checks for Michiganders looki…
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California Court Ruling Complicates Background Screening The court decision would force California courts to removes full dates of birth and drivers' license numbers from their indices. The court case is on appeal, but many counties are already making changes that impact how records can be searched for. Most notably, Los Angeles County has made the…
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Brett Buettner Interview Brett Buettner, managing partner at Buettner Insurance Agency joined the podcast. He answered questions related to employee benefits (specifically HEALTH insurance) and how it impacts recruiting. He also discussed industry trends and the biggest mistakes employers make when evaluating their healthcare benefits. Connect with…
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Craig Caddell Interview (Wholesale Screening Solutions)
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Craig Caddell Interview (Wholesale Screening Solutions) Craig is an industry veteran. He has worked previously at a leading software provider to the CRA industry. He was a founding, board member of NAPBS (now PBSA) and also worked at Reference Pro. On the podcast we discuss the following: Industry Trends Wholesale Screening Solutions research capab…
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Credit Reports... they aren't what you think Today on Background Screening tips and tech we talk about, Credit Reports… they aren’t what you think. Credit Reports seem like the most straight forward search that an employer might request, but they aren’t. Misconceptions/Myths: They should be part of every background check report. They include a cred…
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Brian Fleming of Coastal Payroll - Interview
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Brian Fleming of Coastal Payroll - Interview On this episode of the Podcast Brian Fleming shares some insights into the challenges that employers have when working with BIG BOX payroll providers. He shares how compliance and reporting requirements change as you grow your company. Brian is very excited about the Employer Retention Credits that are a…
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Aashi Arora Interview On this episode of Background Screening Tips & Tech, Tim Santoni interviews Aashi Arora of iRise Executive Coaching. Aashi Arora, is the principal executive coach at iRise and has over 20 years of executive and administrator level experience in operations, healthcare, professional mentoring and coaching. She has many certifica…
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Bruce Berg - Berg Group Consulting- M&A, Trends... (Interview)
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Bruce Berg - Berg Group Consulting- M&A, Trends... (Interview) On this episode of Background Screening Tips & Tech, Tim Santoni chats with Bruce Berg. Bruce is a legend in the background screening "CRA" space. He successfully grew and sold his background screening business to HireCheck which is now First Advantage. His consulting business, Berg Con…
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Leslie Groene Interview... Sales Training & Consulting Guru
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On this episode Tim Santoni interviews Leslie Groene of Groene Consulting. Leslie is sales trainer, consultant and coach to businesses. Leslie focuses on determine the goals of the organization and then creating strategies and assembling a team to meet those GOALS. Connect with Leslie: Groene Consulting LinkedIn: Leslie Groene on LinkedIn…
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Anita Nygaard - CorHR (Interview)
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On this episode we interview Anita Nygaard of CorHR. Anita Nygaard is Founder and Lead Consultant of CorHR, Inc. a Human Resources consulting firm. CorHR partners with professional services businesses across the state and country to provide expert advisory on the three C’s: Compliance, Coaching and developing Managers, and building Cultures that re…
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Kathy Dawson of Dawson & Dawson (Interview)
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Kathy Dawson - Dawson & Dawson Interview On this episode Tim Santoni interviews Kathy Dawson. They talk about the current state of hiring for office positions. A key area of focus is how to get productivity from a workforce that is nearly 75% remote at this point. Kathy provides some great insights from her experiences. Kathy is the former presiden…
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