Cold Call distills Harvard Business School's legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they've written and the lessons they impart.
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How the U.S. Government Is Innovating in Its Efforts to Fund Semiconductor Manufacturing
28:43
28:43
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28:43
In February 2023, U.S. Commerce Secretary Gina Raimondo was deciding whether or not to sign off on a Notice of Funding Opportunity (NOFO) for $39 billion in direct semiconductor manufacturing incentives. But this NOFO had several unconventional provisions: a pre-application (pre-app) to the actual application, upside sharing provisions to align inc…
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Angel City Football Club: A New Business Model for Women’s Sports
31:06
31:06
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31:06
Angel City Football Club (ACFC) was founded in 2020 by venture capitalist Kara Nortman, entrepreneur Julie Uhrman, and actor and activist Natalie Portman. As outsiders to professional sports, the all-female founding team had rewritten the playbook for how to build a sports franchise by applying lessons from the tech and entertainment industries. Un…
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How EdTech Firm Coursera Is Incorporating GenAI into Its Products and Services
28:53
28:53
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28:53
In early 2023, Jeff Maggioncalda, CEO of Coursera, started developing the EdTech firm’s strategy for incorporating generative AI into their offerings. He asked his teams to focus on value to the firm and cost of implementation, and they identified four key projects: powering translations and modifying content format and delivery, personalized coach…
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Transforming the Workplace for People with Disabilities
27:31
27:31
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27:31
In 2019, Nadine Vogel, founder and CEO of Springboard Consulting, needed to decide the best path forward to grow her small consulting firm. Springboard works with Fortune 500 companies on issues related to disability and workforce. Should Vogel expand the topics she works on with her current clients, or should she explore the possibility of moving …
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Should You Buy a Seasonal Business? (from Think Big, Buy Small)
35:46
35:46
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35:46
Ten years ago, Robin Kovitz became President & CEO of Baskits—now one of Canada’s leading gift services companies—by purchasing the company from its two retiring founders. Baskits was an acquisition that had many of the qualities that lead to success for first-time CEOs, including recurring customers and a record showing years of profitable operati…
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Non-Fungible Tokens (NFTs) and Brand Building
29:22
29:22
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29:22
Non-fungible tokens (NFTs), which allow individuals to own their digital assets and move them from place to place, are changing the interaction between consumers and digital goods, brands, and platforms. Harvard Business School professor Scott Duke Kominers and tech entrepreneur Steve Kaczynski discuss the case, “Bored Ape Yacht Club: Navigating th…
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How Natural Winemaker Frank Cornelissen Innovated While Staying True to His Brand
21:29
21:29
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21:29
In 2018, artisanal Italian vineyard Frank Cornelissen was one of the world’s leading producers of natural wine. But when weather-related conditions damaged that year’s grapes, founder Frank Cornelissen had to decide between staying true to the tenets of natural wine making, or breaking with his public beliefs to save that year’s grapes by adding su…
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How One Insurtech Firm Formulated a Strategy for Climate Change
32:11
32:11
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32:11
The Insurtech firm Hippo was facing two big challenges related to climate change: major loss ratios and rate hikes. The company used technologically empowered services to create its competitive edge, along with providing smart home packages, targeting risk-friendly customers, and using data-driven pricing. But now CEO and president Rick McCathron n…
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The Importance of Trust for Managing Through a Crisis
27:09
27:09
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27:09
In March 2020, Twiddy & Company, a family-owned vacation rental company known for hospitality rooted in personal interactions, needed to adjust to contactless, remote customer service. With the upcoming vacation season thrown into chaos by the COVID-19 pandemic, president Clark Twiddy had a responsibility to the company’s network of homeowners who …
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Lessons in Business Innovation from Legendary Restaurant elBulli
26:29
26:29
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26:29
Ferran Adrià, chef at legendary Barcelona-based restaurant elBulli, was facing two related decisions. First, he and his team must continue to develop new and different dishes for elBulli to guarantee a continuous stream of innovation, the cornerstone of the restaurant’s success. But they also need to focus on growing the restaurant’s business. Can …
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Amazon in Seattle: The Role of Business in Causing and Solving a Housing Crisis
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24:26
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24:26
In 2020, Amazon built a shelter for women and families experiencing houselessness on its campus in Seattle, Washington. The shelter was operated in partnership with a nonprofit organization known as Mary’s Place and was designed to address what had become an urgent problem for Seattle and many other wealthy American cities, where communities were b…
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Sustaining a Legacy of Giving in Turkey
28:38
28:38
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28:38
Özyeğin Social Investments was founded by Hüsnü Özyeğin, one of Turkey’s most successful entrepreneurs, with a focus on education, health, gender equality, rural development, and disaster relief in Turkey. The company and the Özyeğin family have spent decades serving and improving communities in need. Their efforts led to the creation of one of Tur…
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How One Leader Overcame Career-Ending Adversity
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25:58
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25:58
In the spring of 2021, Raymond Jefferson (MBA 2000) applied for a job in President Joseph Biden’s administration. Ten years earlier, false allegations had been used to force him to resign from his prior U.S. government position as assistant secretary of labor for veterans’ employment and training in the U.S. Department of Labor. Jefferson filed a f…
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How to Bring Good Ideas to Life: The Paul English Story
28:12
28:12
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28:12
Paul English is one of the most imaginative and successful innovators of his generation. He cofounded several companies, including Kayak, before starting Boston Venture Studio, where he is currently a partner. This multimedia case, “Bringing Ideas to Life: The Story of Paul English,” explores his process of creative idea generation, examining how h…
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How Could Harvard Decarbonize Its Supply Chain?
26:16
26:16
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26:16
Harvard University aims to be fossil-fuel neutral by 2026 and totally free of fossil fuels by 2050. As part of this goal, the university is trying to decarbonize its supply chain and considers replacing cement with a low-carbon substitute called Pozzotive®, made with post-consumer recycled glass. A successful pilot project could jump start Harvard’…
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Apple’s Dilemma: Balancing Privacy and Safety Responsibilities
27:45
27:45
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27:45
In 2015, Apple debuted the iPhone 6S, which employed a default encryption system preventing both Apple and government authorities from accessing data stored on the device. Then, in 2016, a federal judge ordered Apple to provide technical assistance to unlock the iPhone used by one of the mass shooters in San Bernardino, California. Apple refused to…
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Can Second-Generation Ethanol Production Help Decarbonize the World?
26:38
26:38
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26:38
Raízen, a bioenergy company headquartered in São Paulo, is Brazil’s leader in sugar and ethanol production and the world’s leading ethanol trader. Since its creation in 2011, the company had primarily produced first-generation ethanol (E1G) from sugarcane, a crop that can also be used to produce sugar. In 2015, Raízen also started to produce second…
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