The Smooth Operator Podcast is one operator's take on business, personal life and entrepreneurship. The average business owner's professional and personal lives are so closely intertwined that they must pay attention to the little details that separate them from the average. Hey my Name is Alyson Caffrey... I sit (and have sat) in the COO seat for several six and seven-figure businesses. Follow along with me while we dive into what separates average business owners from the amazing ones and ...
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The Lean Out Your Business Podcast is dedicated to helping you accelerate business growth, simplify in order to scale, and lean out and do less to achieve more. Join International Lean Business Consultant, Business Coach, and Serial Entrepreneur Crista Grasso to discover the proven systems and strategies that provide more value to your clients, more profits for your business, and give you back more time in your day.
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You can’t ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you’re soaking up what I’m spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podca ...
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Current Events,Familly,God,Life Music and Everthing Else brings all topics to the table.Take a minute and tune in and see for yourself.God Bless
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Join Brad Ebenhoeh, CEO and Partner/Co-Founder of the Outsourced Accounting firm, Accountfully as he discusses how accounting can transform a business. Brad chats with founders, industry innovators, and entrepreneurs about how they go from concept, to execution, to success while sharing the fun stories of wins and lessons learned along the way. Each episode closes with one business do, and one don't; two takeaways summarizing the years of hard work, wins, and misses into advice you can apply ...
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Former cause marketing agency owner turned Trauma-Informed Leadership Coach and Conscious Leadership Consultant, Kelly Campbell hosted THRIVE: Your Agency Resource, a video podcast for creative and tech leaders interested in the intersection of conscious leadership and agency growth. Sponsored by E2M Solutions.
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262. An Operator's Insights: From Army to Billion Dollar Company with Amber Monaco
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47:10
In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your op…
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E198 | The 2 Things You Need for Sustainable Scaling
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14:21
How do you personally define sustainable scaling, and how does it apply to your business? What steps can you take to ensure that your team is also working at a sustainable pace and not just transferring your workload and stress to them? In this episode, I explore the concept of sustainable scaling and break down the two key components of building a…
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E197 | Why Client Experience Is Critical with Kim Breiland
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29:13
Why is it important for businesses to block out distractions and focus on what really matters, especially in today’s tough market? Providing an exceptional client experience isn't just about what you deliver, but how you make your clients feel throughout their journey with you. In this week's episode of the Lean Out Your Business Podcast, I am join…
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261. The Ops Edition: Operators Questions Answered by Experts with Lynette Robinson
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34:36
In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively ma…
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E196 | Operational Mistakes That Prevent Sustainable Scaling
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32:19
How have the operational areas of your business impacted your overall results? How do you balance staying engaged with your business's strategy while delegating operational tasks? Have you encountered any issues with completely delegating without oversight? In this episode, I talk about the challenges of growing a business in a sustainable way, esp…
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E195 | Strategies for Short-Term Cash Flow That Work Right Now
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34:31
How do you manage to avoid the "revenue roller coaster” in your business and what strategies have you found to be most effective for both immediate and future growth? As we enter the last 3 months of the year and come out of summer, you may be looking to generate some short-term cash flow to make up for slower summer revenue or to hit your financia…
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260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall
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37:14
On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of …
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E194 | Bridging Marketing and Operations for Sustainable Growth
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46:59
Ever find yourself so focused on marketing and growth that your backend operations and ability to keep up falls apart... or putting so much focus on running efficient operations that your sales pipeline ends up empty? Balancing how much you focus on marketing and operations can be tricky. Ignoring one for the other could spell disaster and lead to …
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E193 | Identifying the Best Right-Hand Person for Your Business Growth
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28:52
Are you making the most of your right-hand person in your business? Your right-hand person isn’t just a support role; they’re your strategic partner, crucial for bringing your business vision to life. Think of them as the bridge between where you are now and where you want your business to go. But how do you find the right fit person? And once you …
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259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey
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37:06
Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines …
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E192 | Building an Internal Company Knowledge Base with Alyson Caffrey
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35:48
Ever feel like you're the only one who can do certain things in your business? This can keep you trapped in the day to day and keep your business from running like a well-oiled machine. What if you could shift that by systematizing your operations and building a knowledge base? In this episode of the Lean Out Your Business podcast, I sit down with …
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E191 | BTS Architecting an 8-Figure Brand
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20:43
Want to set up your business for massive success as we transition from Summer into Fall? I'm seeing many businesses in different states right now - some riding a high, others slowing down and trying to figure out how to pick things back up. Whichever state you're in, it's an interesting time to reflect and really think intentionally about what you …
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258. Powerful Ways to Grow as an Operator (Even if You're Not Ready for the DOO Certification)
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28:38
Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that yo…
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E190 | Aligning Your Business with Your Soul Language with Jennifer Urezzio
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27:58
Are you truly aligned with your purpose or just going through the motions in your business? There is a big difference between leading a business that feels fully aligned and one that doesn't. An aligned business feels light and freeing, while a misaligned one feels heavy and frustrating. So how do you get into alignment? In this episode of the Lean…
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257. From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey
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38:02
Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transfo…
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E189 | How Relearning Past Lessons Can Propel Your Business Forward
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What was the catalyst for starting your business? Did you find yourself having to learn a tough lesson or overcome something yourself that you are now passionate about helping others with? As entrepreneurs, we often share what we most needed to learn ourselves to get to where we are today. But there is a myth that once we've mastered something, we …
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E188 | How to Sign Bigger B2B Deals with Laura Khalil
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41:10
How can you overcome limiting beliefs and gain the confidence to land big B2B contracts? What specific strategies can consultants use to build relationships and trust within a large corporation to secure bigger deals? What steps are involved in determining and implementing value-based pricing? In this exciting episode, I sit down with Laura Khalil,…
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256. How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success
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43:13
Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the impo…
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E187 | Improving Client Results & Retention in a Changing Market
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18:43
What steps can you take to better understand your client's current challenges and constraints? How can businesses leverage AI to support their clients better and streamline their operations? As you shift your business to adapt to market changes, are you also shifting how you support your clients to achieve successful results? As buying behaviors ch…
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255. The Specific Steps I Take to Successfully Scale Small Businesses
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35:57
On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awarene…
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E186 | Cooking Up a Marketing Strategy That Works with Iris Goldfeder
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31:52
Do you sometimes wonder if your marketing efforts are worth the time and money you're investing? It's common to question whether our strategies are hitting the mark or just burning through resources. In this episode, I am joined by marketing expert Iris Goldfeder, to dive deep into effective marketing strategies that actually work, especially durin…
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254. How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™
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22:52
Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what…
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E185 | Overcoming Unsustainable Business Practices
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13:45
How can businesses ensure they are scaling the right aspects of their operations rather than just amplifying existing problems? Why is it crucial to reduce uncertainty before scaling a product or service? And what are some effective ways to create and implement systems and processes before scaling? In this episode, I explore an important topic: wha…
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E184 | Simplifying How to Sell High Ticket Offers with Jeannie Spiro
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33:19
Are you finding it tough to sell your high-ticket offers? Let’s simplify the process together! In this episode, I sit down with business and sales strategist Jeannie Spiro to explore effective strategies for women entrepreneurs aiming to boost their revenue. Jeannie shares her journey of mastering copywriting and building a strong relationship with…
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253. How Strategic Mapping™ Opened Doors for Kim Howard
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36:36
Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares…
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E183 | Q1 - Q2 Work Smarter Not Harder Round Up
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18:52
I love asking my guests the question, "How do you work smarter, not harder, and keep things lean in your business?" And I always love their responses! In this special episode, we have rounded up all the answers my guests have given to this answer so far this year. Even though a lot of the answers tend to be in the same categories, everyone has a di…
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E182 | Writing a Book to Unleash Your Impact with Amy Collette
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37:13
Why do you think sharing personal experiences can be so impactful for both the writer and the reader? What are some strategies authors can use to make their book content timeless and continually engaging? In this inspiring episode I sit down with the incredible Amy Collette, a writing coach, Author, Speaker, and a crystal-clear voice for intentiona…
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252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a Family
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47:19
On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, an…
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E181 | How to Break Free from the Work Harder Mindset: A Personal Story
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19:29
Did you grow up or start your career being rewarded or recognized for a being a hard worker? Most entrepreneurs have. It's that drive, determination, and willingness to do the hard things that enabled us to turn our passion, idea, or opportunity into a business. But what if it's the same thing that's causing us to overwork, burn ourselves out, or s…
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E180 | Operational Mistakes That Impact Growth with Gwen Bortner
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37:17
Do you know what your business problem really is? Most visionary CEOs assume their growth issues are marketing-related, but the root cause often lies in operations. On this week's episode, Gwen Bortner and I uncover how getting to the heart of your actual problem can be a game-changer in business growth. Gwen Bortner is the founder of Everyday Effe…
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251. The Power of Case Studies for Service Providers with Dana Owens
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48:51
Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies …
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E179 | How to Scale Without Burnout
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23:58
Have you ever evaluated how scalable your current business model is? Or if your business suddenly experienced a 10x increase in clients, what would break down? The backbone of scaling in a sustainable way without overworking and burning out is a scalable business model and offer suite, but many businesses have ceilings and constraints in place that…
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E178 | Becoming a Disruptor to Increase Sales with Jennifer Frye
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27:37
How do you define a "disruptor," and how does this definition resonate with your understanding or experience in your industry? What are some reasons a business owner might resist the idea of being a disruptor? How can they overcome this resistance? In this engaging episode of the Lean Out Your Business podcast, I welcomes Jennifer Frye, CEO of Appr…
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250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough
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42:15
Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessi…
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E177 | Becoming a Safe & Secure AI-Enabled Business - Part 2
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21:49
Have you ever considered what happens to your data and intellectual property when you enter it into an AI tool? Or how your clients may be using AI with your proprietary data from your courses or programs? AI is an incredible tool but it's important to understand how to protect your intellectual property and ensure your contracts reflect this new r…
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E176 | How to Grow Your Money Smartly, Safely, & Significantly with Anna Felix
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31:36
In this episode, I sit down with Anna Felix, a leading money strategist with a background in education and linguistic intelligence. We dive deep into the intricacies of financial planning and tax strategies, especially in the context of retirement and entrepreneurship. Anna analyzes the benefits of structuring retirement savings to be flexible and …
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249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy
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44:01
As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing spec…
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E175 | Transitioning from AI-Created to AI-Enabled - Part 1
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29:28
Are you finding AI helpful or distracting in your business? No matter how helpful and time-saving AI (or any tool and technology) can be, it can also run the risk of becoming a bright shiny object and distraction without the right intentionality and strategic focus. So, how do we leverage AI in a meaningful way that allows us to become more efficie…
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Gretchen Rubin • Gretchen Rubin Media
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27:04
Gretchen Rubin is a NYTimes best selling author and one of today’s most influential and thought-provoking observers of happiness and human nature. In this Chat episode, she shares the details of her journey from law clerk of Sandra Day O'Connor to her current role as author, podcast host, App creator and more. Learn how she transitioned to life as …
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E174 | High-Converting Messaging for Authentic Selling with Justine Beauregard
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38:35
Why is it important to customize sales messaging for different audiences? What are the key elements of a high-converting sales message, and how should these elements be adapted when dealing with diverse customer personas? In this insightful episode I am joined by sales coach Justine Beauregard to dive deep into the art of authentic sales and crafti…
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248. Natalie's Interview: Confessions of a Terrible Leader
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32:51
I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing o…
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E173 | Sales Mistakes That Turn Interested Prospects into Lost Opportunities
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40:59
How can entrepreneurs ensure they aren’t just selling products or services for the sake of financial gain, but are actually providing real value to their clients? Do you recall a time when you experienced being on the receiving end of a hard sell? How did it make you feel, and how did it influence your decision? In today’s episode, we are going to …
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247. How Kara Barnes Designed Work She Loves After the DOO Certification
49:08
49:08
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49:08
Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business opera…
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E172 | Path to a Million: Real Strategies, Real Success with Jennifer Tamborski
27:47
27:47
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27:47
What strategies can entrepreneurs and small business owners implement to avoid pitfalls when they are trying to grow their businesses? What are some effective methods for gaining a deeper and more accurate understanding of your target market? In this unique two-part episode, I engage in an insightful conversation with Jennifer Tamborski, a seasoned…
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246. The Journey from VA to Consultant with Sarah Neumann
39:35
39:35
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39:35
Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fr…
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E171 | Defining Team Based Values for a Lean Dream Team
21:46
21:46
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21:46
Ever wonder what it takes to build a high-performing team culture and get yourself out of the day-to-day operations of your business? It starts with creating an ecosystem that allows your team to self-organize and deliver on your business’s vision and goals without constant oversight. In today’s episode, I share several factors that make this possi…
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245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career
26:47
26:47
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26:47
On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those …
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E170 | Leaning Out Your Content Strategy with Abby Herman
29:56
29:56
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29:56
Have you ever felt overwhelmed by the constant pressure to be everywhere online? Many content strategies can be exhausting and have us questioning if we are really getting a return for our time investment. But what if we take a simpler approach? One that focuses on quality over quantity and that generates more meaningful engagement and growth in le…
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Heath Johnson • Bera Wealth Advisors
40:24
40:24
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40:24
Heath Johnson of Bera Wealth Advisors shares inside tips from over 20 years as a private wealth advisor in the Northwestern Mutual network. He and his team manage a suite of services designed to put clients in the best position when designing a plan for their cash, or creating more through investments. Learn more about what true financial advisory …
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E169 | Preparing for Growth with a Spring Lean Out
27:19
27:19
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27:19
Spring is here and with it comes so much potential for business growth through the end of the year. But is your business ready and will it be able to sustain the growth ahead? Are you? Just as you do spring cleaning for your home, you want to do the same in your business. It's time for what I call a spring "lean out"! Leaning out is all about maxim…
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