พอดคาสท์ Wfm Insights ชั้นนำ (2024)

1
Empathy is not for WFM teams | Dimitri Van De Ginste 30:22

15d ago30:22

30:22

Send us a text In this thought-provoking episode of WFM Unfiltered, we dive deep into one of the most polarizing topics in Workforce Management: the role of empathy. Joining me from Antwerp, Belgium, is Dimitri Van De Ginste, founder of VDG Consulting and a seasoned expert in operational WFM and AI. Dimitri is not afraid to challenge the status quo…

1
The Power of Change Management | Jenn Jones 25:11

22d ago25:11

25:11

Send us a text Change management—it's more than just a buzzword. In this episode of WFM Unfiltered, Irina Matneva sits down with Jenn Jones, Director of Strategy and Workforce Management at Navidus Health Solutions, to explore the often-overlooked nuances of change management. Jenn brings a wealth of experience from her role at a leading pharmaceut…

1
Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn 27:21

29d ago27:21

27:21

Send us a text In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment. Last time…

1
Mental Health in Contact Centers, WFM teams and more with Craig Fearn 26:52

1M ago26:52

26:52

Send us a text 🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn! Craig and I delve into the mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace. Don't miss out…

1
SLA vs ASA (Is SLA a Dead Metric?) 30:12

1M ago30:12

30:12

Send us a text In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion is on th…

1
Pay Your Real Time Analysts! | Sarah Thompson 26:17

2M ago26:17

26:17

Send us a text In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh perspective on…

1
Roadmap Rants & WFM Realities - Bryan Hamann 24:44

2M ago24:44

24:44

Send us a text Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowledge and a …

1
Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga 28:49

2M ago28:49

28:49

Send us a text Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role as Senio…

1
Show Trailer - Welcome to WFM Unfiltered! 1:12

3M ago1:12

1:12

Send us a text Welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two about man…

พอดคาสต์ที่ควรค่าแก่การฟัง

Wfm Insights พอดคาสต์

พอดคาสต์ที่ควรค่าแก่การฟัง

1
WFM Unfiltered

Irina Hollatz

1
Empathy is not for WFM teams | Dimitri Van De Ginste 30:22

1
The Power of Change Management | Jenn Jones 25:11

1
Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn 27:21

1
Mental Health in Contact Centers, WFM teams and more with Craig Fearn 26:52

1
SLA vs ASA (Is SLA a Dead Metric?) 30:12

1
Pay Your Real Time Analysts! | Sarah Thompson 26:17

1
Roadmap Rants & WFM Realities - Bryan Hamann 24:44

1
Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga 28:49

1
Show Trailer - Welcome to WFM Unfiltered! 1:12

คู่มืออ้างอิงด่วน