พอดคาสท์ L&T Technology Services ชั้นนำ (2024)

1
Harnessing the Power of Storytelling in Banking 14:38

15d ago14:38

14:38

We, humans, are inherently drawn to stories as a medium for learning and accessing information. But many bankers erroneously think that they don't have any good stories to tell, therefore they don't even try to tell stories Every small business needs a relationship with its community banks to help them prosper, and sharing examples of your work thr…

1
The Value of Broad Experience in Business: Generalists vs. Specialists 10:29

29d ago10:29

10:29

Having diverse experiences can often lead to better problem-solving and innovation compared to hyper-specialization. In the book Range, there is a cognitive psychological problem that shows how analogies from different fields can help solve complex issues. Applying this to financial services, David suggests that organizations should leverage the di…

1
Sync or Sink: The Importance of Data Consistency in Virtual and Physical Services 7:03

1M ago7:03

7:03

Your business’ virtual and physical services must be aligned. The frustration caused by the mismatch in data synchronization between these two is huge and should not happen in this day and time. Businesses must ensure their virtual and physical operations are aligned to provide reliable and accurate information to customers. This can be fixed by ha…

1
Banking with Heart: Emotional Intelligence in Financial Decisions 11:01

6M ago11:01

11:01

We often make decisions using our emotions, but financial decisions are more likely to be better and more useful if we make them by using our heads. Behavioral science and storytelling can help with crafting the right messages to customers that will regain their emotions and take good care of them in the financial world. How science can help in att…

1
1. Can CA regulate the profession? | MYOB's ripper new add | The biggest innovation in 10 years 28:43

7M ago28:43

28:43

As Statler said to Waldorf, the witty old blokes in the VIP box on the Muppet show; “There’s a lot to be said about this program.” To which Waldorf quipped back; “Too bad you can’t say it on a family show!” The bothed harrumphed and probably cut to a clip of Kermit trying to get animal ready for his next scene. And in the spirit of that nostalgia T…

1
Revolutionizing Customer Onboarding: Embracing Digital Transformation in Banking 10:35

7M ago10:35

10:35

Why banks can’t get out of the habit of not using the out-of-branch tools available when they are doing business in the branch? Why is that so hard? Why banks don't value the virtual branch, like the physical branch, and do not enable younger generations to become users of the financial institutions the way they like the best - via digital? These a…

1
Steal the Playbook of Neobanks 10:16

8M ago10:16

10:16

In episode 55 we talked about the Neobank phenomenon. Are they taking away younger customers away from the traditional financial institutions? What if traditional financial institutions could tailor the services for small to medium businesses and startups and assist individuals in starting businesses, providing a checklist, classes, mentorship, eve…

1
Too Much Routine Suffocates Your Brain 10:42

8M ago10:42

10:42

We all love routine, but guess what? It’s a disaster for our brains! In this episode, David explores how excessive routine can stifle creativity and problem-solving skills, particularly in organizations such as financial institutions. He discusses how an over-reliance on strict procedures might hinder employees’ adaptability in unexpected situation…

1
Trouble Ahead for Neobanks? 10:47

9M ago10:47

10:47

In the ever-evolving landscape of banking, a clash of titans is underway, pitting traditional community banks against the innovative disruptors known as Neobanks. Community banks must revamp digital experiences, embrace storytelling in marketing, and strategically connect with younger demographics. To ensure long-term success, strategic planning in…

1
Marketing’s Role in Data Analytics 9:36

9M ago9:36

9:36

Marketing is an essential part of every organization. Statistics could be more positive when it comes to bank marketing. Bank marketers have a hard job and need accurate targeted data to create very specific campaigns and confidence in their reliability. It's an ongoing problem to resolve. Help focus marketing campaigns that will generate measurabl…

1
You Don’t Have Big Data…But The Data You Have Is Really Valuable! 13:43

10M ago13:43

13:43

Big data centers are getting more and more popular, and it's expected for institutions to use them. Are they necessary for banks? David shares his view on this actual topic. There is a need for a data acquisition tool that can connect to external systems without centralizing data. The speaker outlines three key outcomes for effective data managemen…

1
Bankers Must Overcome the Fear of Failure 7:26

11M ago7:26

7:26

Where failure is discouraged, much less rewarded, why would anyone stick their neck out on the line, bringing a creative idea? Innovation occurs when failure is an option. Challenging the status quo and allowing failure, will initially lead to disruption, however, ensuring failure leads to learning will allow for improvement in banking as a whole. …

1
Faster Payment Fraud and the Elephant in the Room 7:56

11M ago7:56

7:56

In the world of faster payments, fraud is a hot topic. But is it the technology's fault? Not really. Fraud can happen with any payment method. It's about individuals making mistakes. Learn more about App Fraud and its implications in the latest episode of our podcast. We dive into the industry's response and the possible changes ahead. Notes: 💸 The…

1
Who Owns the Virtual Branch – Part 2 6:23

11M ago6:23

6:23

Having the right leadership in place for your digital channels is extremely important. If you want your branch to have long-lasting success, it's time to find leaders who will bring your virtual branch up to the same level as your physical branch. A successful future needs innovative and open-minded leadership that is ready to push the strategic vi…

1
Where is the Virtual Branch located on your General Ledger? 16:01

12M ago16:01

16:01

Setting up proper accounting for your virtual branch is crucial for future success. The value of your online presence must be clear and concise in order to foster the support and funding it needs from the leadership in your company, so it's time to start strategizing how to measure this. The truth is that it's very likely that your virtual branch i…

1
3. Joseph Boyar Z"L 45:20

1y ago45:20

45:20

My Father was a public practitioner for 40 years and my family lost him this year. One day, everyone of your families will be in this position. This episode, might be important to them. At some point in your life, it might be important for you. The first 8.5 minutes of this episode I talk about Dad. He came to Australia with very little, was brough…

1
Lessons from GSBC – Whatever We Do, We Can’t Be Creepy! 19:54

1y ago19:54

19:54

You can elevate your level of service with the way you use data mining. Targeting customers with suggestions and recommendations based on mined data needs to be done paternalistically and carefully to avoid being seen as creepy. The goal is to offer a higher level of service that maximizes convenience and personalization, but these personalizations…

1
Where Will You Get Innovative Ideas 13:23

1y ago13:23

13:23

The SWOT analysis tool is an excellent way for your business to take advantage of opportunities. It's critical to regularly assess your business in order to be competitive in your market. By analyzing your strengths, weaknesses, opportunities and threats, you can develop crucial offensive and defensive strategies. When done right, you can minimize …

1
44. What is Your Box? 12:46

1y ago12:46

12:46

To think outside the box, you have to know what the box is. Change your perspective on what the main focus of your business is, and start to think outside the industry norms. When you shift the perspective of the services you provide, this changes the branding of your business, so you can deliver a more profound and appealing message to your custom…

1
43. What Does “Think Outside the Box” Mean? 12:06

1y ago12:06

12:06

Thinking outside the box is essential for cultivating innovation in the workplace, and sometimes the craziest ideas can lead to the best results. When we can escape the limitations that we often think with, it can lead to profoundly creative solutions. Exercise your ability to think outside the box and produce ideas in great volume to achieve succe…

1
42. What Should Your Innovative Focus Be? Let’s Start with OD Fees 14:34

1+ y ago14:34

14:34

Once your business is committed to innovation, the next step is focusing on the problems that require innovative solutions. This should involve picking a trending or pertinent problem in your industry and engaging your new innovation-driven workforce. Gather data, brainstorm and explore even the craziest of ideas before preparing the final strategi…

1
41. Achieving the Innovation Mindset 19:40

1+ y ago19:40

19:40

Implementing an innovation mindset into your business is crucial for its future success. Building the foundation for this may be a harrowing task, but the steps in this quick start guide are a great place to begin. There must be a desire and commitment to building a culture of innovation from all levels of leadership that is backed by actionable pr…

1
40. The Thinking Room is Ready for Ideas! 6:58

1+ y ago6:58

6:58

Converting an unused space into a “Thinking Room” will add great value to your business. This is an inexpensive strategy for increasing innovation and creativity in your workplace. Create a functional safe space that promotes innovative thinking and get the ideas flowing! 🥳 The Thinking Room is an unused space converted into a place where thinking …

1
39. Strategize Your Tech Decisions 17:16

1+ y ago17:16

17:16

Investing in new technology is a complicated process that requires expert strategy. No matter what industry you are in, investing in new technological systems can be a time-consuming and overwhelming experience. With so many vendors competing for your business, it’s important to do a full review of their products to see exactly how they will work f…

1
38. Your Advertising Budget – Are You Getting Your Money’s Worth? 13:06

1+ y ago13:06

13:06

Employ modern digital marketing techniques to ensure your advertising budget reaches your target audience. Banking is a highly competitive industry, so banks must aggressively pursue new customers with great precision. It’s time to revisit your marketing budgets and allocate funds toward targeting the new generation of prospective customers in the …

1
37. What do you do? – And How Bankers Should Answer That Question 12:19

1+ y ago12:19

12:19

It’s time to change public opinion on the role of a banker. It’s no secret that the role of bankers is largely underappreciated and seen as an unexciting career. The truth is that bankers perform an essential service for people and their businesses. We can work to shift the paradigm by highlighting the importance of banking in our business language…

1
2. Death of Accountants Exemption | Economic Own Goals | Xero's state of the union 37:55

1+ y ago37:55

37:55

This show was recorded in mid February but thanks to Dave being busy getting the ChangeGPS new TaxPlan Advanced product ready we had a delay getting it out. Oh how we long for the days 6 years ago when we'd record and publish in a 2 minute workflow. Before we begin.....To The Xero's...https://www.linkedin.com/feed/update/urn:li:activity:70394892855…

1
36. Are You Really Prepared for a Cyber Breach? Are You Sure? 13:33

1+ y ago13:33

13:33

You must ensure that you are adequately protected from hackers and data breaches. In the digital age, your company must have the plan to deal with cyberattacks. Working with an insurance carrier that offers coverage that is right for you is vital, and be sure to follow their protection plans carefully. Getting your employees trained and ready to ha…

1
35. Breaking Through Resistance to Foster Effective Creativity 12:18

1+ y ago12:18

12:18

Resistance is a formidable opponent to your business, but you can fight back. Resistance is that barrier to all innovation and creativity within your business, it is strengthened by fear and it wants for us to stagnate and do nothing. The key to overcoming this aggressive force is professional-grade virtues like persistence, patience, and a strong …

1
Greatest Hits - Getting Hired and Hiring Sales Leaders w\ Amy Volas 39:58

1+ y ago39:58

39:58

Amy Volas, Founder & CEO, Avenue Talent Partners Named as one of the most dynamic women in sales by LinkedIn in 2020, Amy helps B2B tech companies hire sales leaders “without the cringe.” Her enterprise sales career in startups with over $100M+ in closed revenue equips Amy with a wealth of knowledge to share that other recruiters simply don't have.…

1
34. Encourage Thinking To Enable Innovation 12:07

1+ y ago12:07

12:07

🥳 The Thinking Room is a place for brainstorming, interaction, and having fun: innovation is creativity expressed, manufactured, and consumed. 00:52 ✅ There is no innovation and creativity without failure. 05:14 💡 Innovation starts with creativity, and creativity requires lots and lots of ideas. 08:36 🧑‍💼 Suggestions for senior leaders on how to br…

1
1. What are going to see in '23? 38:15

1+ y ago38:15

38:15

While the entire world changes in response to war, inflation, the Covid Era work habits that are sticking round and Jim Chalmers attempt to alter the course of capitalism, our pertinacious host Paul Meissner proudly declares that TECH WILL NOT CHANGE (even though he knows ChangeGPS will drop 3 new products this year)! Before we dive in, a huge than…

1
33. What To Do With Failed Glue? 14:51

1+ y ago14:51

14:51

🧑‍🔬 A story about a classic failure. 00:59 💡 The weak glue had a commercial value - the birth of the post-it notes. 03:02 ✅ Success was born out of failure - the value was unrelated to the original purpose. 07:42 🎯 How willing are you to allow your staff to experience failure? 09:51 🤓 Are you encouraging employees to think of and articulate ideas, …

1
32. An Examination of Process Innovation 14:40

1+ y ago14:40

14:40

❗ Innovation eludes organization when: we are too busy, thinking is not valued, there's resistance to change, and it requires effort. 00:52 ✅ We let artificial constructs about innovation limit our creativity: tackle bite-sized innovations and ideas: how employees can help. 02:45 ✌️ Two ways to deal with inquisition: encourage employees to be inqui…

1
31. Need To Spark Innovation? 14:09

1+ y ago14:09

14:09

💡 Creativity sparks innovation & play promotes creativity. 01:10 👦 A good start is to remove barriers to fun: we learn when we have experiences that confound our expectations. 03:50 🎮 Some fun ideas: gamification of service, a big wheel for interest rates, play area for kids. 06:10 👌 Encourage strategic and innovative thinking, model the value of a…

1
30. Why CX Matters 13:18

1+ y ago13:18

13:18

📊 CX measurement is not empirical. 01:12 ⚖️ The balance of ascertaining customer sentiment: benefits of higher CX level. 03:04 👍 FIs growing proficiency: good self-service beats great personal service every time. 04:46 🤝 Innovation attracts younger generations: CX will not improve without employee education.06:54 💡 Ideas worth exploring: a CX Focus…

1
29. It’s Conference Season - Get Educated! 14:59

2y ago14:59

14:59

🤝 A conference is a gathering of people with a common reason for meeting at a centralized location. 02:17 🕴️ Have virtual meetings stopped us from having important “chance meetings?”04:50 👔 Suggestions for sending directors to meet up. 05:24 💲 Access to the vendors is much more than tchotchkes and prize drawings. 08:07 💼 Send at least one person to…

1
28. Education is Fundamental – But Don’t Leave Out the Fun 14:15

2y ago14:15

14:15

😒 Presentations in the financial services industry are just kind of - boring. 01:41 👍 Spice up the class - "Four horsemen educating" - fun and high quality. 02:42 💲 When teaching in person, use dollar bills from your pocket. 05:21 🤡 Self-deprecating humor makes the whole mood lighter. 06:37 😹 Humor often comes in 3 parts where the last one doesn't …

1
19. CAANZ Can Canvass (during the AGM) | Trenches Awards | RIP Simple Fund Desktop 34:25

2y ago34:25

34:25

We are brought to you by ChangeGPS LIVE FROM BRISBANE https://www.eventbrite.com.au/e/changegps-live-from-brisbane-tickets-460588100407 Best on Ground Trenches Award Finalists https://awards.fromthetrenches.com.au/ GET YOUR TICKETS NOW and enjoy some early bird pricing Could the real CAANZ Members please stand up? YES!!!!! https://www.linkedin.com/…

1
27. How to Properly Maintenance the Machine – The Importance of Employee Education 12:20

2y ago12:20

12:20

🚜 All bank loans are secured by some kind of collateral, and it’s usually equipment. 00:47 🧠 Banks run on a different type of “machinery” - the human capital also needs maintenance. 02:16 👨‍💻 Job-specific education and certifications: look at each employee and determine what training and/or certifications may be appropriate. 03:39 💼 General/industr…

1
14. CAANZ AGM a "Sales Pitch" says 25 year member 13:56

2y ago13:56

13:56

Today's CAANZ AGM was a "Sales Pitch" According to 25 year member Thomas O'Brien. Thom asked a question at the AGM, he got a response but doesn't feel he got an answer, in fact he doesn't feel heard at all. In this episode Thom gives his time to share his experience of trying to be heard by CAANZ during an AGM where CAANZ stated they were listening…

1
11. Action Required: Does CAANZ deserve a pay rise? (DEADLINE: 10.00AM Wednesday) 39:08

2y ago39:08

39:08

This is one of the hardest episodes we've recorded. Both David and Paul have such pride in achieving our CA designations, the quality of the CA program and the effort it took to complete the program. We feel that the current CAANZ doesn't represent the needs, interests or wants of public practice members and the board asking for votes at the AGM fo…

1
26. The Great Resignation 18:04

2y ago18:04

18:04

🕵️‍♂️ Always be looking for places where you can learn about what's going on in your business. 00:57 😷 The customer can be adequately served while working remotely: COVID pandemic forced financial institutions to shut down all of their branches. 01:14 😕 Intangible skills sometimes make employees excellent candidates: the workforce is unprepared for…

1
Greatest Hits - Saurabh Atre, Chief Business Officer at L&T Technology Services 36:22

2y ago36:22

36:22

Saurabh Atre is the Chief Business Officer at L&T Technology Services Limited (LTTS) Some of his top insights for B2B sales professionals : - 'You never really lose a deal, you always get outsold ' - Having empathy is the key...... every sales person should have empathy. - The importance of having a coach during a deal and how to develop one. - We …

1
25. Why is it Important to Know Costs and Revenues of Your Virtual Branch 9:49

2y ago9:49

9:49

🤔 How important is your virtual business or branch? 00:53 📊 Dilemma in the business: Decreased branch activity or rise in online activity. 02:19 🌟 When your system shows what I’m talking about over and again: online customers represent significant cost savings. 04:11 📈 But people still use physical branches: how to get an accurate picture of activi…

1
12. Why did we launch the Australian Accounting Industry Awards? 31:48

2y ago31:48

31:48

The Australian Accounting Industry Awards looks to celebrate hard-working accountants, bookkeepers, and leaders of the industry for 2022. Hailed as the Brownlow medal night for the accounting industry. These awards highlight the efforts and grit of our public practitioner community during arguably one of the toughest periods of their career. Jo…

1
Motivation | "Don't Quit" By Edgar A. Guest 0:47

2y ago0:47

0:47

"Don't Quit" When things go wrong as they sometimes will; When the road you’re trudging seems all uphill; When the funds are low, and the debts are high; And you want to smile, but you have to sigh; When care is pressing you down a bit Rest if you must, but don’t you quit. Success is failure turned inside out; The silver tint of the clouds of doubt…

1
Motivation | "The Man Who Thinks He Can" By Walter D. Wintle 0:37

2y ago0:37

0:37

The Man Who Thinks He Can Walter D. Wintle: If you think you are beaten, you are If you think you dare not, you don’t, If you like to win, but you think you can’t It is almost certain you won’t. If you think you’ll lose, you’re lost For out of the world we find, Success begins with a fellow’s will It’s all in the state of mind. If you think you are…

1
Greatest Hits - Enterprise Buyer | Kevin McManus, Former CIO at Fortune 500 26:48

2y ago26:48

26:48

Kevin McManus is an accomplished CIO with 34 years of IT Leadership experience including seven years as the Sr. VP & CIO at Corning Incorporated, a Fortune 500 Global Industry Leader. In this interview with Zia, Kevin shared great insights and his experience of buying from and selecting long-term partners. He has great advice for both the sales lea…

1
24. How Important Is Your Virtual Branch? 8:18

2y ago8:18

8:18

🏦 Most financial institutions don't actually track the virtual branch in the same way as the physical branch. 00:50 💸 Why do some banks see only expenses in virtual branches and profit in physical branches? 02:04 😵‍💫 Why investing in virtual branches is very difficult for the C-Suite: risk and ROI. 3:21 🤕 Determining the overall profitability of a …

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