Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
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583: Apple's Privacy Paradox & iPhone Lost At Sea
54:36
54:36
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54:36
This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provi…
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582: Mercury Retrograde and Tech Troubles: Is There a Connection?
59:10
59:10
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59:10
Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. …
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Best Of CCP - 221: DMARC, Eero's & Toupee's
34:25
34:25
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34:25
Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC polic…
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580: Mission Critical: The Power Struggle
53:23
53:23
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53:23
In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sa…
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Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network
51:45
51:45
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51:45
This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that …
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578: Tech Upgrades, MFA Madness and More!
1:00:49
1:00:49
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1:00:49
Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe b…
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1
577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights
55:08
55:08
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55:08
In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's…
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576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else
41:52
41:52
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41:52
In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations…
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Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group
1:03:45
1:03:45
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1:03:45
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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574: Backblaze to the Future & Proofpoint Pandemonium
56:18
56:18
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56:18
Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -S…
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573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst
1:31:17
1:31:17
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1:31:17
In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal i…
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Best Of CCP - 366: Do You Think I'm An Idiot?
36:59
36:59
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36:59
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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571: The ACEs 2024 Debrief We Never Knew We Needed
51:05
51:05
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51:05
In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is hi…
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1
Best Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLC
1:02:37
1:02:37
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1:02:37
The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technolog…
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569: Tech Fails and Tail Wags: Command Control Power Gets Personal
52:03
52:03
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52:03
Thanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adventures and the power of naps. One of Joe’s client has an issue with the mail preview pane. Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange. The ongoing debate (or is it?): PCs are …
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1
Best Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork
1:29:17
1:29:17
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1:29:17
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry Biases
56:24
56:24
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56:24
In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares…
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Best Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedic
53:21
53:21
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53:21
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-Pandemic
1:10:58
1:10:58
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1:10:58
Michael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Stair…
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564: Interview with Jason Dettbarn, Founder & CEO at Addigy
50:49
50:49
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50:49
Anyone going to ACES Conference in Salt Lake City? I decided I couldn't miss it, so now I'm going! And had this idea... 👕 Get a free Cmd Ctrl Pwr sticker with this one weird trick! 👉 Come to ACEs Conference wearing your CCP t-shirt, and look for Sam or Joe, and we’ll give you a free sticker! 🛒 Need a new CCP shirt? Order now for delivery in time fo…
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1
In Memory of Charles Edge: A Conversation Revisited
48:59
48:59
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48:59
Beloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guid…
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563: The Cloud is Cloudy: Why On-Premise Backup Might Be Your Sunshine
53:39
53:39
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53:39
Command Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains…
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1
Best Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your Business
1:07:20
1:07:20
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1:07:20
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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561: UniFi-ed by Chaos: Adventures in Ubiquiti Network Warfare
53:42
53:42
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53:42
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024
56:53
56:53
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56:53
Thank you to our VIP sponsors! ▶️ New: watch on YouTube! Topics: -Today we welcome Justin Esgar of Virtual Computers and The ACES Conference. -Justin gives us his full review of Vision Pro. -Joe gets practical about flying with a Vision Pro. -Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well). -He does not recomme…
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559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting
55:43
55:43
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55:43
▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting …
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558: Battery Powered M4 iMac
59:25
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59:25
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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Best Of CCP - 401: Interview With Ryan Grimes Of My IT Indy
54:42
54:42
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54:42
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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1
556: Assume The Magic Pose
1:04:39
1:04:39
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1:04:39
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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1
555: A Desperate Cry For Help
47:28
47:28
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47:28
Topics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affi…
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Best Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020
1:01:18
1:01:18
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1:01:18
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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553: The Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve Sorbo
57:11
57:11
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57:11
Celebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, T…
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552: Exploring Installomator with Isaac Ordonez of Mann Consulting
38:16
38:16
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38:16
Topics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting. -Isaac handles a number of different instances and has a lot of experience in Instal…
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551: Triumphs, Twists, and Unexpected Joys
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51:49
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51:49
Topics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a f…
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Best Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service"
56:37
56:37
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56:37
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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1
549: Embrace The Action Button
52:34
52:34
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52:34
Topics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity. -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out o…
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548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management
57:58
57:58
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57:58
Thank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close …
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BEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules!
1:00:05
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1:00:05
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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1
547: Free Will vs Determinism
12:10
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12:10
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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1
546: No Thyme for Reindeer Games
54:06
54:06
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54:06
-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon …
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BEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision Design
51:35
51:35
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51:35
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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544: Interview With Adam Burg - Owner Of CALSO Technologies LLC
46:50
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46:50
Topics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor. -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email back…
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Best Of CCP - 246: Let Go Of My Echo
45:06
45:06
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45:06
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving Experience
45:29
45:29
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45:29
Topics: -Jerry has a client with an Acrobat Pro issue that he’s seen before. -Clients that Google answers try to offer their own advice. -Some people expect things for free. -Even with car features, some tracking features bother users. -Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates. -Jerry sees an odd message…
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Best Of CCP - 210: Managed Services - "A Look To The Future" withJason Harrison of Harrison Technology Consulting
1:09:24
1:09:24
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1:09:24
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner
57:22
57:22
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57:22
Topics: -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of boota…
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Best Of CCP - Interview with Justin Maxwell of Smith.ai & Keypad
43:06
43:06
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43:06
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.โดย Sam Valencia, Jerry Zigmont and Joe Saponare
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Topics: -The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving. -Jerry gives a shout out to our friends at TidBITS Content Network. -Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon. -Joe has some personal experience with Nudge and AppleScript automati…
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Best Of CCP - 140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home
55:34
55:34
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55:34
Sam Valencia, Jerry Zigmont and Joe Saponareโดย Sam Valencia, Jerry Zigmont and Joe Saponare
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536: The Way Of The Wanderer
47:41
47:41
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47:41
Topics: -Jerry is back from Europe and shares some of technology encounters. -Manual DNS records bit him when trying to connect to a public network. -Sam shares a tip to use captive.apple.com on a network where the captive portal won’t launch. -Jerry found a good charger for his iPhone 13 Pro. -Apple Maps for walking is fantastic according to Jerry…
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