Ep 218. Carmen Fernandez: Chief People Officer, Marsh McLennan

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Carmen Fernandez is Senior Vice President and Chief People Officer at Marsh McLennan, one of the world’s leading professional services firms in the areas of risk, strategy and people. She is committed to creating a culture that is inclusive and vibrant with inspiring leadership.


In this episode, Stew talks with Carmen about the new challenges in Human Resources today as we strive to emerge from the pandemic; how to attract and retain talent now that so many people have been changed by the experience of remote work and by their increased interest in what matters most in life; diversity and inclusion best practices; what she learned from Stew’s Total Leadership approach, and more.

Here then is an invitation for you, a challenge, after you’ve had a chance to listen to this episode: Try using Carmen’s great example of a community-building activity by starting a meeting asking attendees to write a short note of appreciation to someone in your organization. And here’s another great practice from Carmen, one that she uses in her family: Try having a short weekly conversation with your family asking each member to say what they’re hoping to accomplish in the week ahead and what help they need to do so. Share your reactions to this episode and suggestions for future shows with Stew by writing to him at friedman@wharton.upenn.edu or via LinkedIn.



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