Managing Your Short-Term Rental: The Review Game (Episode 32) S3 E2

The Utah Real Estate Show

Watch this episode on YouTube.com: https://youtu.be/7wQuqw8lq_A

Now that you've got your short-term rental, how the heck do you manage it? Dedicate some serious time to thinking through what your guests will want or need, and make that available for free or for a fee. You're after good 5-star reviews. Keep your guest in mind, and you'll get the the good reviews!

0:54 - In our last episode, we talked about getting started in short-term rentals (https://youtu.be/nE3x90Ij6d0). Watch that one before you watch this one. Now, let's talk about managing your Airbnb / short term rental.
1:24 - The rule of the game is REVIEWS. Everything in this episode is to ensure you have good reviews.
2:05 - 3 types of management: 1) Personal or self managed, 2) Co Host, 3) Management Company. Your goal is to get to "Super Host" status as quickly as possible.
3:58 - Who cares about "Super Host"? Airbnb is saying, we love this host — they've got it figured out. You're more likely to have a better experience with a Super Host.
4:50 - What about costs?
5:38 - There are "standard" fees to expect, but you can add fees for providing additional services.
7:08 - There are some hosts that host experiences or have additional amenities.
9:09 - How do you get the word out that your short-term rental is ready for action? Boost your ads organically and naturally by providing amazing service and value to your customer. All the ranking platforms will start to realize how you do business. (This is a truth that applies in all industries!) Do anything you can to increase your visibility and stand out.
11:07 - Kirt got to "Super Host" status by treating it like a business. Treat it like a business people!
Be engaged in your business! Stay on top of everything. Provide an amazing experience.
12:58 - You're probably thinking, "This is a lot of work!" You're right, but you have resources. YouTube University, Facebook groups like Airbnb Professional Hosts Utah (https://www.facebook.com/groups/336052973556548). Be constantly learning.
13:40 - The Airbnb app. Tons of tools for the guest and for hosts. Automated messages may be the best invention ever. Send a welcome automated message. Send a mid-stay message. Send a "We hope we earned a 5-star review" end of stay message. Set the expectation in the first message, "We want a 5-star review, and here's what we're going to do to earn it."
17:14 - You can also review your guests.
18:35 - Leave us a 5-star review. :)
19:08 - What'd we learn?
20:50 - Bloopers.

*No reviews were harmed in the filming of this real estate discussion.

Please contact us to tell us you love us, you want to hire us! Call or text:

We want to thank our guest, Kirt Forakis. He's a local business owner and friend. Take a chance to visit him and his businesses:
Do some straight up research on Airbnbs. Stay at Kirt's! https://abnb.me/dlcztRWMVhb
Or, get real affordable healthcare: FlatRateDoctors.com

Realtors with Hive Collective at Presidio Real Estate:
Tyler Cazier: 801-210-0230
Aric Wiszt: 801-228-7687

Lender with Elite Team at Security Home Mortgage:
NMLS: 178787
Jason Christiansen: 801-669-7271
NMLS: 240472

A Production with Security Home Mortgage's Jason Christiansen, and Hive Collective at Presidio's Tyler Cazier and "Mr. Suit" Aric Wiszt.