Manage episode 302603979 series 2391590
Since its inception, SevenRooms has served hospitality operators from independent restaurateurs to global hospitality groups. They created the company to overcome a challenge they recognized within the industry: limited access to and ownership of guest data.
Over the past ten years, they have built a platform that unlocks a 360-degree view of the guest journey and empowers operators to deliver highly personalized experiences to every on- and off-premise diner. As a result, they are leveraging technology to helping hospitality businesses, big and small, increase revenue and create loyal guests for life.
Joel Montaniel, CEO & Co-Founder of SevenRooms, returns to the Tech Talks Daily Podcast for a catchup. We discuss on-premise and off-premise dining, vaccine passport mandates, and how customer's needs have evolved over the last 15 months. We also talk about how Joel sees hospitality adapting to these needs by leveraging technology.
Finally, we discuss how restaurants can create a seamless journey that diners prefer from discovery to booking to the dining experience itself with technology.