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S02E47: Founder Institute presents How to Build a Customer-Centric Startup with - Lucas Fox, Head of Relationship Management, Brex & Pradeep Rathinam, Chief Customer Officer, Freshworks
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When? This feed was archived on February 27, 2024 06:49 (). Last successful fetch was on February 17, 2022 05:46 ()
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Manage episode 308046077 series 2796702
In this episode of The Orbit Shift Podcast hosted by Founder Insititute; Ryan Micheletti, Head of Global Operations at Founder Institute talks to Lucas Fox, Head of Relationship Management, Brex, and Pradeep Rathinam, Chief Customer Officer, Freshworks about how founders can build a customer-centric startup.
They talk about how to define a customer-centric startup, the best practices of customer-centric startups, and how founders can listen to their customers without moving away from the ethos of their startups or the products that they're building.
Listen in.
Get $10,000 free credits to use Freshworks products (including the brand new Freshworks CRM packed with AI-based lead scoring, phone, email, and activity capture) by joining the Freshworks for Startups program. Click here to check eligibility.
About the Guests
Lucas Fox - Lucas Fox was born in Rio de Janeiro, Brazil, but spent his adolescence in Madrid, Spain, and London, UK.
In 2018 Lucas joined Brex, a >$7b startup reinventing the B2B financial services space. At Brex, Lucas helped start the recruiting team and scale the company, then he moved into a go-to-market role to lead the launch of Brex Cash, and most recently has built a Relationship Management team responsible for existing-customer revenue.
Pradeep Rathinam - Pradeep Rathinam is the Chief Customer Officer at Freshworks post-acquisition of AnsweriQ by Freshworks.
Pradeep was the Founder & CEO of AnswerIQ, a Seattle-based artificial intelligence company in the customer service automation space. Prior to AnswerIQ, Pradeep was the CEO of Aditi Technologies, a leading cloud services provider, and led the company to a successful sale to Symphony Teleca, a PE firm.
Sign up for regular updates from The Orbit Shift Podcast.
The Orbit Shift Podcast is powered by Freshworks Inc, a global SaaS company headquartered in San Mateo, California.
If you enjoyed listening to this podcast, consider giving us a five-star rating on Apple Podcasts.
Host and Producer - Jayadevan PK
Assistant Producer - Shashwath J
Audio Engineer - Rajesh Subramanian
66 ตอน
ซีรีส์ที่ถูกเก็บถาวร ("ฟีดที่ไม่ได้ใช้งาน" status)
When? This feed was archived on February 27, 2024 06:49 (). Last successful fetch was on February 17, 2022 05:46 ()
Why? ฟีดที่ไม่ได้ใช้งาน status. เซิร์ฟเวอร์ของเราไม่สามารถดึงฟีดพอดคาสท์ที่ใช้งานได้สักระยะหนึ่ง
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 308046077 series 2796702
In this episode of The Orbit Shift Podcast hosted by Founder Insititute; Ryan Micheletti, Head of Global Operations at Founder Institute talks to Lucas Fox, Head of Relationship Management, Brex, and Pradeep Rathinam, Chief Customer Officer, Freshworks about how founders can build a customer-centric startup.
They talk about how to define a customer-centric startup, the best practices of customer-centric startups, and how founders can listen to their customers without moving away from the ethos of their startups or the products that they're building.
Listen in.
Get $10,000 free credits to use Freshworks products (including the brand new Freshworks CRM packed with AI-based lead scoring, phone, email, and activity capture) by joining the Freshworks for Startups program. Click here to check eligibility.
About the Guests
Lucas Fox - Lucas Fox was born in Rio de Janeiro, Brazil, but spent his adolescence in Madrid, Spain, and London, UK.
In 2018 Lucas joined Brex, a >$7b startup reinventing the B2B financial services space. At Brex, Lucas helped start the recruiting team and scale the company, then he moved into a go-to-market role to lead the launch of Brex Cash, and most recently has built a Relationship Management team responsible for existing-customer revenue.
Pradeep Rathinam - Pradeep Rathinam is the Chief Customer Officer at Freshworks post-acquisition of AnsweriQ by Freshworks.
Pradeep was the Founder & CEO of AnswerIQ, a Seattle-based artificial intelligence company in the customer service automation space. Prior to AnswerIQ, Pradeep was the CEO of Aditi Technologies, a leading cloud services provider, and led the company to a successful sale to Symphony Teleca, a PE firm.
Sign up for regular updates from The Orbit Shift Podcast.
The Orbit Shift Podcast is powered by Freshworks Inc, a global SaaS company headquartered in San Mateo, California.
If you enjoyed listening to this podcast, consider giving us a five-star rating on Apple Podcasts.
Host and Producer - Jayadevan PK
Assistant Producer - Shashwath J
Audio Engineer - Rajesh Subramanian
66 ตอน
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