Making Lean Office Visual with Ken Eakin and Craig Szelestowski

The New England Lean Podcast

This week welcome Ken Eakin and Craig Szelestowski to the show!

Ken Eakin is author of Office Lean: Understanding and Implementing Flow in Administrative and Professional Environments (CRC Press, 2020). He currently works as a Lean coach, facilitator and trainer on behalf of Lean Agility Inc. Prior to becoming a consultant, he worked as a Senior Advisor of Operational Excellence at Export Development Canada (EDC) and as a Process Improvement Manager with the global container shipping company Maersk Line.

Craig Szelestowski is a Lean transformation specialist with close to two decades of experience implementing dramatic turnarounds in both the public and private sectors. He founded Lean Agility Inc. in 2010 to apply Lean exclusively to government organizations. Based on his success, he has since expanded his business to work with knowledge work organizations in the private sector. In his public service career, Craig led the Royal Canadian Mint’s Lean transformation as VP of Human Resources, Lean and Quality.

In this episode, we delve deep into Lean Office – how Lean/TPS translates into an office environment, how we can make workflow visual in a place where it’s typically very hard to see, and methods to sustain the changes over time. It was a wicked fun conversation!

As always - I hope you enjoy it, and I hope you get something from it! Make it a great week!

Ken’s contact info:

Ken’s LinkedIn: https://www.linkedin.com/in/keneakin/

Craig’s LinkedIn: https://www.linkedin.com/in/craigszelestowski/

Lean Agility’s Website: https://leanagility.com/en/

Ken’s Book “Office Lean”: https://www.amazon.com/Office-Lean-Understanding-Implementing-Administrative/dp/0367196646/ref=sr_1_3?dchild=1&keywords=lean+office&qid=1619988045&sr=8-3

New England Lean Consulting is the Northeast’s premier business consulting firm, helping small-to-medium sized businesses with strategic leadership and operational methodologies that help your company lower costs, increase capacity and win more customers. Our industry experienced consultants provide guidance with the latest business solutions that help you to grow your business deliberately and strategically in order to sustain a long-term competitive advantage within the marketplace.

Paul W. Critchley, President & Founder of New England Lean Consulting:

Company website: https://newenglandleanconsulting.com/

Twitter: https://twitter.com/NELeanguy

Company page: https://www.linkedin.com/company/new-england-lean-consulting/

YouTube Channel: https://www.youtube.com/channel/UC2sAIveqtNqE1fpRGXcdbXQ

Paul's LinkedIn profile: https://www.linkedin.com/in/paul-critchley-lean-consultant/

Lean Communicators Website: https://leancommunicators.com/

--- Support this podcast: https://podcasters.spotify.com/pod/show/new-england-lean-podcast/support