Manage episode 298423042 series 1250878
Women are powerful influencers and consumers, but they are often forgotten or overlooked by brands.
Even though women control the majority of household spending decisions and contribute to the economy at record levels, they are often stereotyped when it comes to marketing and customer experience.
Instead of pushing women to the back or creating superficial experiences, brands need to make women front and center in every product they design and experience they create, says Michelle Kennedy, CEO of Peanut, a social network for women.
Kennedy says the key to creating honest experiences for women is to be authentic and understand what matters in their lives. That comes from having direct conversations with female consumers to understand their priorities, needs and values. Too often, companies assume they know what women want and put all women into patronizing molds. But modern women don’t want to have to fit a mold. Instead, they want to celebrate and be recognized for all the many facets of womanhood and motherhood. The best experiences for women are personalized and tailored to meet their unique needs so that they feel valued and seen as individuals.
Now more than ever, a brand’s value set matters to women. Women want to understand the value sets of brands and know they fit with their own values and principles. Women want to support brands that stand for something and do good in the world, so companies that are transparent about their processes and share their values and impact can create strong connections with women.
Women crave connection and want to interact with their peers and with brands that are willing to ask difficult questions and be honest and authentic. Peanut tailors its honest experiences to women by creating a safe and trusting space to have hard conversations. By talking to women and being open about what they want and need, Peanut created a space where women can be uplifted and build connections while talking about important things they don’t discuss in most other places, including topics like pregnancy, menopause and infertility.
Women are powerful consumers, but more than just that, they are powerful people. Brands can’t overlook the impact of women. To create products and experiences that make a difference and improve the lives of women, brands need to be honest, authentic and bold.
Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. Sign up for her new course here. For regular updates on customer experience, sign up for her weekly newsletter here.