The Art and Science of Customer Support | Interview with Richard Blank, CEO of Costa Rica's Call Center
Manage episode 358650578 series 2818439
This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.
Meet Our Guest
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a strong part of CCC culture. He holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
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