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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The Art and Science of Customer Support | Interview with Richard Blank, CEO of Costa Rica's Call Center
Manage episode 358650578 series 2818439
เนื้อหาที่ให้บริการโดย Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell. เนื้อหาพอดคาสต์ทั้งหมดรวมถึงตอนต่างๆ กราฟิก และคำอธิบายพอดคาสต์ถูกอัปโหลดและให้บริการโดยตรงโดย Ryan Purvis, Heather Bicknell, Ryan Purvis, and Heather Bicknell หรือพันธมิตรแพลตฟอร์มพอดคาสต์ของพวกเขา หากคุณเชื่อว่ามีคนใช้งานลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถทำตามขั้นตอนที่ระบุไว้ที่นี่ https://th.player.fm/legal
This week, Ryan chats with Richard Blank, CEO of Costa Rica's Call Center about harnessing the power of human behavior and personality in the digital workspace.
Meet Our Guest
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a strong part of CCC culture. He holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
Show Links
Follow us on Twitter: @thedwwpodcast
Email us: podcast@digitalworkspace.works
Visit us: www.digitalworkspace.works
Subscribe to the podcast: click here
YouTube channel: click here
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