216. Creating an Environment of Continuous Coaching w/ Morgan J Ingram


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Our Human-Centered Communication expert series is back! Listen to our most popular episodes with guests featured in our Wall Street Journal bestseller to pick up perspectives, strategies, and tactics to break through digital pollution and make real, human connection.
Taking a teaching focus means truly listening to and identifying with the customer, and it’s built on a continuous coaching environment. To learn and to teach takes agility, vulnerability, and relatability. Find out how a 3x LinkedIn Top Sales Voice cultivated those traits in himself.
In the fourth episode of our Human-Centered Connection expert series (which originally aired on August 10, 2021), Steve Pacinelli and I interview Morgan J. Ingram, Director of Sales Execution and Evolution at JB Sales Training, about personal communication strategies.
Morgan chatted with us about:
Why no single role “controls” the customer experience
What he learned from being open on LinkedIn
How to become one of the 2-5% of people who take action on what they hear
Why becoming relatable and vulnerable was one of his best career moves
Check out these resources we mentioned during the podcast:
1UP Formula
The Ride of a Lifetime by Robert Iger
Ralph Barsi on LinkedIn
Stance Socks
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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