Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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เนื้อหาจัดทำโดย BombBomb เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดเตรียมโดย BombBomb หรือพันธมิตรแพลตฟอร์มพอดแคสต์โดยตรง หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่อธิบายไว้ที่นี่ https://th.player.fm/legal
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212. Making Happiness A Habit to Improve CX and EX w/ Adrian Brady-Cesana
MP3•หน้าโฮมของตอน
Manage episode 335709252 series 3253424
เนื้อหาจัดทำโดย BombBomb เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดเตรียมโดย BombBomb หรือพันธมิตรแพลตฟอร์มพอดแคสต์โดยตรง หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่อธิบายไว้ที่นี่ https://th.player.fm/legal
When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level.
The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.
Easier said than done.
Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:
What the four pillars of customer experience are according to Adrian
Why companies need a dedicated Customer Experience team member
What the challenges are around successful Customer Experience
How the differences between Customer Success and Customer Experience set themselves apart
More information about Adrian Brady-Cesana and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/adrianbradycesana
Company Website: https://cxchronicles.com/
Other Relevant Links: CXChronicles Podcast; Master’s in Customer Experience Management at Michigan State; Airbnb
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.
Easier said than done.
Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:
What the four pillars of customer experience are according to Adrian
Why companies need a dedicated Customer Experience team member
What the challenges are around successful Customer Experience
How the differences between Customer Success and Customer Experience set themselves apart
More information about Adrian Brady-Cesana and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/adrianbradycesana
Company Website: https://cxchronicles.com/
Other Relevant Links: CXChronicles Podcast; Master’s in Customer Experience Management at Michigan State; Airbnb
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 ตอน
MP3•หน้าโฮมของตอน
Manage episode 335709252 series 3253424
เนื้อหาจัดทำโดย BombBomb เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดเตรียมโดย BombBomb หรือพันธมิตรแพลตฟอร์มพอดแคสต์โดยตรง หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่อธิบายไว้ที่นี่ https://th.player.fm/legal
When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level.
The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.
Easier said than done.
Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:
What the four pillars of customer experience are according to Adrian
Why companies need a dedicated Customer Experience team member
What the challenges are around successful Customer Experience
How the differences between Customer Success and Customer Experience set themselves apart
More information about Adrian Brady-Cesana and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/adrianbradycesana
Company Website: https://cxchronicles.com/
Other Relevant Links: CXChronicles Podcast; Master’s in Customer Experience Management at Michigan State; Airbnb
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
…
continue reading
The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’re happy.
Easier said than done.
Hear our conversation with Adrian Brady-Cesana, Founder and Chief Experience Officer at CXChronicles:
What the four pillars of customer experience are according to Adrian
Why companies need a dedicated Customer Experience team member
What the challenges are around successful Customer Experience
How the differences between Customer Success and Customer Experience set themselves apart
More information about Adrian Brady-Cesana and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/adrianbradycesana
Company Website: https://cxchronicles.com/
Other Relevant Links: CXChronicles Podcast; Master’s in Customer Experience Management at Michigan State; Airbnb
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.
272 ตอน
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