Manage episode 286997892 series 2866039
If you still have an on-premise contact centre, have you replicated all those computers and lines somewhere else? Do you have separate feeds from the electricity grid? Battery backup? Procedures? Do you test this?
Listen to this podcast to learn about all the things you should be thinking about when on-premise.... and the things you don't have to think about if you go with a cloud provider who does all that for you.