114. Nine common onboarding mistakes that software companies make

The Cherryleaf Podcast

Ellis looks at nine common onboarding mistakes that software companies make:

• Not thinking about jobs to be done, but features
• Overloading users with information
• Writing for a single audience
• Not providing or not co-ordinating the five pillars of onboarding content
• Getting the timing wrong
• Unclear goals
• Leaving "seams" in the onboarding experience
• Poor quality content
• No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: [e-mail]

Photo by Markus Spiske from Pexels