CX Discussion: Designing for the Community at USA.gov

The Buzz with ACT-IAC

CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA's Technology Transformation Services (TTS).
They discuss the development of USA.gov and USA.gov en Español, designing services for different communities, and actively incorporating feedback from users in the design process.
USA.gov: https://www.usa.gov/
USA.gov en Español: https://www.usa.gov/espanol/
Leilani's LinkedIn: https://www.linkedin.com/in/leilanimartinez/

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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound