CX Discussion: Culture Eats Strategy for Breakfast

The Buzz with ACT-IAC

CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian sits down with Amber Chaudhry, Customer Experience Lead at the Bureau of the Fiscal Service.
They discuss Amber's work streamlining customer experience at her previous role at the SBA, adjusting to a new workplace during the pandemic, and breaking down data silos to see a more complete picture of customer sentiment.
Amber's LinkedIn: https://www.linkedin.com/in/amberchaudhry/

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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound