Peter Chidiac Managing Director A/NZ, Avaya

Talking Business with Alan Kohler

Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. They are a technology company that deliver Experiences that Matter. Peter discusses a report conducted by Vanson Bourne for Avaya, that forms part of a study into AI maturity & found that despite the hype around AI, the findings suggest that 42pc of Australian enterprises lack understanding and skills for Artificial Intelligence.

The research reflects the difference between Australia’s ambitions and reality; we are recognised as a mature technology nation, however despite the appetite for ‘advanced technologies’, use cases involving them are more nascent. Furthermore only 24% of Australian enterprises currently have a fully-implemented AI strategy, while 90% say AI is among the most important tech for 2019. Meanwhile, 59% want to adopt more AI, but don’t know how to do so, reflecting the increasing need for professional services.

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