Karen Stephen Chief Operations Officer SurePayd

Talking Business with Alan Kohler

SurePayd is a cloud-based payments layer for B2B accounts receivable, an area of the business where customer experiences are often negative.Karen on SurePayd:“When it comes to enterprise accounts, this means chasing payments, sending notifications, managing disputes or running reports that require a lot of complicated, cumbersome activity. Surepayd addresses this pain point by integrating with our clients’ existing ERP, and bringing an automated, consumer-like, and customisable digital experience to B2B accounts receivable.”

She explains the company provides a ‘relationship engine for the back office – a revolution in what was traditionally just a transactional process. Helps give the back office what were generally front of house resources; ease of communications, branded marketing strategies, and transparency of customer data & more. She also has comment on the merits of automation vs offshoring jobs. While fears over job losses are understandable, that same fear can lead to inaction and businesses becoming irrelevant and extinct; a far worse result for employees. Practically speaking, losing a percentage of staff is better than losing everyone.

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