240: [Ask Shelli] How Do I Protect My Team From Client Aggression?


Manage episode 348340006 series 2104244
โดย Natalie Eckdahl, Shelli Warren, and Natalie Eckdahl of Biz Chix และถูกค้นพบโดย Player FM และชุมชนของเรา -- ลิขสิทธิ์นี้เป็นของผู้เผยแพร่ ไม่ใช่ Player FM โดยมีการสตรีมเสียงโดยตรงจากเซิร์ฟเวอร์ผู้เผยแพร่ กดปุ่มติดตามเพื่อติดตามการอัพเดทใน Player FM หรือวาง URL ฟีดนี้ไปยังแอพพอดคาสท์อื่น

Team over clients, always. It’s a key principle for any leader.

When you put your team first, when you protect your team, and when you have the self-awareness of how you could be affecting your team’s burnout and overall health, you can make changes that benefit the team, the business, and of course the level of client care being delivered.

Today, we are going to look at what you can do to make it safe for your team in your workplace, including virtual workplaces, especially in terms of clients who are aggressive and who are threatening your team’s physical and psychological safety at work.

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This podcast was first published on BizChix.com/syt-240. Listen to our sister podcast, BizChix, on your app or at BizChix.com.

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