69 - Revolutionizing HR: The Future of Technology in Employee Experience with Naviant's Tricia Shields

People Strategy Leaders Podcast

Your host, Sri Chellappa, talks with the Chief Human Resources Officer of Naviant, Tricia Shields. Trisha's passion for HR technology is rooted in its potential to revolutionize the employee experience. She advocates for the strategic use of technology to handle tasks that machines excel at, such as data processing and workflow automation. This approach allows HR professionals to dedicate more time to what truly matters: providing a human touch in their interactions with employees and managers.

At Naviant, Trisha has been instrumental in digitizing documents and implementing workflow processing to deliver real-time information to the workforce. She shared how leveraging a platform like OnBase has been transformative in managing the entire employee lifecycle, from onboarding to performance management, with automated reminders and notifications keeping employees engaged and informed.

Trisha stressed the importance of starting with digitizing processes and seeking out technologies that can cohesively address multiple HR challenges. She shared examples of how performance management systems and onboarding technologies have made a tangible impact on the employee experience at Naviant.

However, Trisha also pointed out common pitfalls organizations encounter, such as investing in technology without adequate support or failing to align technology adoption with a clear talent strategy. Her advice to HR professionals is to take incremental steps in adopting technology and to partner with vendors who possess a comprehensive understanding of the HR landscape.

To learn more about Tricia's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Sri's work at Engagedly? Check out his website at https://engagedly.com/.