Are Your Customers Always Right?


Manage episode 272940233 series 1171111
โดย Randall Soules and David Hawke, Randall Soules, and David Hawke และถูกค้นพบโดย Player FM และชุมชนของเรา -- ลิขสิทธิ์นี้เป็นของผู้เผยแพร่ ไม่ใช่ Player FM โดยมีการสตรีมเสียงโดยตรงจากเซิร์ฟเวอร์ผู้เผยแพร่ กดปุ่มติดตามเพื่อติดตามการอัพเดทใน Player FM หรือวาง URL ฟีดนี้ไปยังแอพพอดคาสท์อื่น

If you’re really serious about contracting and want to build a top brand there’s a good chance we help you, go to to schedule a private one-on-one call with Randall. You should know, this is not a sales call. We are serious about helping you build your construction business and this call is simply to determine if we can actually help you.

Today we’re venturing into a touchy subject by asking you if your clients are always right?

I’m sure you’ve heard the phrase (and maybe even said it) “The Customer Is Always Right”.

Living by this rule can actually be very damaging to employee morale and your bottom line.

So today we’re diving deeper into the subject using the 80/20 rule as a guide.


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Show Links:

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Show Notes:

00:01:00: Today’s Topic: Is the customer always right?

00:01:23: Applying the 80/20 rule to your leads

00:03:11: When should you get rid of a client?

00:05:22: How to grade your probable purchaser

00:06:12: Trust your gut and listen, listen, listen

00:09:16: Other red flags you should note

00:10:15: If they ask for special treatment…

00:11:50: Use pricing to eliminate the riff-raff

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