Managing Expectations & Building Trust in Client Relationships

Project Management Matters

2 - In this episode, Project managers Camila and Cristian dive into the essentials of expectation management and trust-building in agency settings. From running a discovery phase to maintaining transparency, they share battle-tested tactics for navigating client dynamics, earning trust early, and keeping it for the long haul.
Watch the full episode here!
You’ll Learn

• How to run discovery sessions that reveal true client needs
• Why clear timelines and transparent communication matter
• Tactics for building credibility and demonstrating competence
• How to be authentic while staying professional
• The impact of consistency and responsiveness on trust
• Ways to handle difficult client dynamics effectively

Key Takeaways

• Listen first. Don’t default to one-size-fits-all solutions
• Educate clients to align expectations early
• Communicate proactively, especially when things go wrong
• Personal connection builds rapport beyond project tasks
• Trust is fragile. Follow through or risk losing it
• Calm delivery + hard work behind the scenes = client confidence
• Strong onboarding lays the groundwork for lasting partnerships

Join our team: flowium.com/career

💎 Join our team!