Manage episode 261975320 series 2362438
“The #1 thing going forward is going to be about hygiene… The thing that surprises me most?... with 125 shops, the importance of technology in the customer experience – I didn’t see that coming.”Jamie Repenning, President, Floyd’s 99 Barbershop
I’m always curious about franchises. There have been some great success stories from Colorado, and some, less so. It seems to me that a key to success for those who make it is that they are owners and operators first, and franchisors 2nd. They great ones care most about building a business that serves the end customers more than about franchise sales. That’s the case with Floyd’s 99 Barbershop – and you’ll hear that as President Jamie Repenning describes operations during COVID-19.