Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]

Press 1 For Nick

Scott talks about: · What it means to be ICONIC · Why companies run from their own uniqueness. · How you should “Go Negative” The book that has influenced Scott the most in the past year: · Be the Best at What Matters Most: The Only Strategy You Will Ever Need https://amzn.to/3hobA5B His note to all customer service professionals: “If I were being treated the way that I am currently treating this customer, would it make me excited to do business here again.” Transcript: https://press1fornick.com/scott-mckain JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message