How agentic AI will save customer service, with Bret Taylor

Pioneers of AI

To deliver excellent customer service, you need excellent service reps — agents who can meet a customer’s needs and accurately answer their questions, all while representing and elevating the company's brand. Bret Taylor thinks that AI agents are the answer. As the co-founder of Sierra, Taylor is partnering with companies like Weight Watchers, Sonos, and SiriusXM to build AI agents that uniquely represent a brand’s mission and voice. As tech industry innovator and leader for two decades, and current Chairman of the Board of OpenAI, Taylor also talks about the future of AI and jobs, AI safety, and how AI can best benefit humanity.

Pioneers of AI is made possible with support from Inflection AI.

Learn more about Pioneers of AI: http://pioneersof.ai/

Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofai

At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.