Nodes of Design#53: Designing Conversational Experiences by Shiva Jaini

Nodes of Design

Shiva Jaini is a multi-faceted product designer with over 10 years of professional/research experience and 6 years of academic experience in product, design and HCI. Presently he is working at Google as Sr. Staff Design Manager and previously worked at YouTube and Yahoo. He has also been a keynote speaker on various occasions and also co-inventor of over thirteen patents.

In this episode, Shiva had shared great insights on what is conversational experiences and how different is it from other backgrounds of interaction. We also discussed the process/approach for designing for conversational Experiences? And how to integrate the factor of seamless experiences across multi-channels. In the latter part, we discussed developing a character for these scenarios that feel like a human while interacting with it the device and limitation to keep in mind while designing for conversational design.

Takeaways- What are conversational design, Process involved in designing for conversational experiences, Building character and persona to any scenarios.

Tales from Designers around the world - https://medium.com/design-warp

Shiva Jaini recommends books/podcasts/blogs:

• voicebot.ai's podcast invites a lot of inspiring professionals and startup founders operating in the voice space.
• For beginners, Conversation design primer by Cheryl Platz is a great article to learn the basic terminology and concepts.
• Conversation design guidelines and resources from the Google Assistant team is also a great resource for beginners.
• Designing voice user interfaces book by Cathy Pearl (She is head of conversation design outreach at Google)

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Nodes of Design is a non-profit and self-sponsored initiative by Tejj.