The experience is as important as the product

Lee's Summit Town Hall

Maybe the experience is the product? Seth Allen, owner of Libations & Co. and its sister "joint", the 1909 Club, returns to The Vault this week. He popped in for a return of what used to be an annual Independence Day preview episode, but this week's conversation turned to a look at his two downtown Lee's Summit businesses built on crafting a particular customer experience. Oh, and he may have finally admitted to some day giving in to Nick's dream of having his own drink on the menu at Libations. The tape don't lie!