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Turning Customer Needs into Strategic Success using Operational Excellence with Suraj Patel, Director of Operational Strategy at Capital One
Manage episode 328762193 series 2971020
เนื้อหาจัดทำโดย PMI - Process Management International เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดเตรียมโดย PMI - Process Management International หรือพันธมิตรแพลตฟอร์มพอดแคสต์โดยตรง หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่อธิบายไว้ที่นี่ https://th.player.fm/legal
Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.
Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
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