The Modern Move Towards Experiential Banking w/ Jim Wechsler at WSFS Bank

Leaders in Lending

With the shift to digital, people are coming into retail branches less often — but for more important things. Because of this transition, banks are making the switch to experiential banking — less focused on routine transactions and more on becoming trusted financial advisors.
In this episode, Jim Wechsler, Chief Retail Lending Officer at WSFS Bank, shares how his bank has been transitioning to this new model and why he thinks a fintech partnership makes sense.
Jim has been in banking for over 10 years. His main focus has been on consumer lending, fintech partnerships, and corporate strategy. WSFS Bank is the largest and longest-standing community bank in the Greater Delaware Valley. Their motto: We Stand For Service.
We discuss:
- Why partnerships between banks and fintechs can benefit everyone
- Transforming retail banking into experiential banking
- The value of focusing on the customer experience
- Investing in back end processes for a delivery transformation
Want more lending advice? Find us on Apple Podcasts, Spotify, and here.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending in your favorite podcast player.