Cary Cooper, "The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It" (Kogan Press, 2020)

Dan Hill's EQ Spotlight

What are best-practices for alleviating stress in the workplace?

Today I talked to Cary Cooper about his new book The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It (Kogan Page, 2020). Cooper explains why managers should say “Sorry, I Wasn’t Feeling."

Cooper is the author/editor of over 250 books, and the president of the British Academy of Management. An advisor to the World Health Organization and the EU, he’s received both a knighthood and the CBE award from the Queen of England for “extraordinary contributions” to society.

Topics covered in this episode include:

• The difference between operational and cultural failures, and why CEOs find it easier to apologize for the latter by pretending the problem has to do with the former.
• The percentage of workers who feel bullied by a boss at work on a constant basis, and Cooper’s estimation of the percentage of bosses who won’t be able to benefit from EQ-training and, therefore, should be given roles that don’t involve managing people.
• What the implications and solutions for huge CEO pay amid what could now prove to be the single most significant economic downturn in our lives (due to Covid-19).

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his “Faces of the Week” blog, visit https://emotionswizard.com.

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