Leading with Truth: Embracing ‘I Don’t Know’

CX Storytime, Tales from the Customer Journey

(From the Relationships at Work podcast)
In a world where leaders often feel pressured to have all the answers, it’s easy to fall into the trap of faking it. But what if the real power of leadership lies in admitting when you don't know?
In this episode, we tackle the toxic advice many leaders receive—lie if you don’t know—and why embracing vulnerability is the key to building genuine trust. Discover practical steps for handling the unknown with integrity, the impact of transparent communication on your reputation, and how owning your truth sets the standard for a healthier workplace culture. It's time to redefine leadership—one honest conversation at a time.

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