111: Defining Intentional Service Behaviors


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In this episode, I talk about breaking your customer service strategy down into behaviors you can train, measure, and coach on each day.

- Make sure you have an intentional steps of service plan for your team

- Take action on your Voice of the Customer (VOC) information

- The details of your business and website tell a story about your brand and customer focus

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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