Developing Resilience on the Path to Becoming a CEO

Cold Call

As a Black female CEO, Shellye Archambeau is no stranger to adversity. Becoming a leader was her goal since high school, and she achieved it through decades of hard work and skillful decision making. Now she faces her most critical leadership decision. The software company she leads, MetricStream, is losing customers, hemorrhaging cash, and struggling to make payroll. Several board members are pressing to sell the company even at dismally low valuations. She and her board chairman need to decide and act swiftly.

Harvard Business School professor Tsedal Neeley discusses Archambeau’s leadership style and the importance of developing resilience, particularly when managing through a crisis, in her case, “Shellye Archambeau: Becoming a CEO.”