#125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay

Car Dealership Guy Podcast

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more!

This episode of the Car Dealership Guy Podcast is brought to you by:

CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22.

This year’s virtual CONNECT conference will feature CDK’s latest product innovations, a keynote from CEO Brian MacDonald, and live breakout sessions focused across all operations of the dealership.

You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect

CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting cdgrecruiting.com

Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - [e-mail] or 636-442-4901.

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Topics:

(00:01:19) - Julie’s background and career

(00:03:28) - What problem did you identify in our industry and what are you solving for?

(00:08:48) - What are the key problems dealers want to solve when they talk to you?

(00:10:37) - How are you helping dealers?

(00:12:33) - What are you saving a dealer in terms of cost?

(00:13:28) - What patterns are you seeing in terms of dealers overpaying?

(00:15:18) - What is the average dealership paying for processing?

(00:16:53) - What crazy things have you seen at dealerships?

(00:18:25) - Where are dealers leaving money on the table?

(00:20:20) - Does anything keep you up at night?

(00:21:27) - What is the consumer experience like at DealerPay?

(00:22:29) - Julie’s shoe strategy

(00:24:33) - What does the future look like for your company?

(00:26:42) - What trends do the data tell you?

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