Squid Game is back, and so is Player 456. In the gripping Season 2 premiere, Player 456 returns with a vengeance, leading a covert manhunt for the Recruiter. Hosts Phil Yu and Kiera Please dive into Gi-hun’s transformation from victim to vigilante, the Recruiter’s twisted philosophy on fairness, and the dark experiments that continue to haunt the Squid Game. Plus, we touch on the new characters, the enduring trauma of old ones, and Phil and Kiera go head-to-head in a game of Ddakjji. Finally, our resident mortician, Lauren Bowser is back to drop more truth bombs on all things death. SPOILER ALERT! Make sure you watch Squid Game Season 2 Episode 1 before listening on. Let the new games begin! IG - @SquidGameNetflix X (f.k.a. Twitter) - @SquidGame Check out more from Phil Yu @angryasianman , Kiera Please @kieraplease and Lauren Bowser @thebitchinmortician on IG Listen to more from Netflix Podcasts . Squid Game: The Official Podcast is produced by Netflix and The Mash-Up Americans.…
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เนื้อหาจัดทำโดย Lynell Gordon เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Lynell Gordon หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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The Vacation Rental Show: How We Grow
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เนื้อหาจัดทำโดย Lynell Gordon เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Lynell Gordon หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Welcome to The Vacation Rental Show: How We Grow. Consider this your playbook for all things vacation rental, as we deep-dive into the latest hot topics, technology, and strategies, to help you take your vacation rental business to the next level. Hosted by industry veteran, Lynell Gordon.
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เนื้อหาจัดทำโดย Lynell Gordon เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Lynell Gordon หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Welcome to The Vacation Rental Show: How We Grow. Consider this your playbook for all things vacation rental, as we deep-dive into the latest hot topics, technology, and strategies, to help you take your vacation rental business to the next level. Hosted by industry veteran, Lynell Gordon.
…
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99 ตอน
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Julie George , bestselling author and industry pioneer who built and sold a thriving property management business. Together they explore: Building sustainable business structures Effective delegation strategies Creating sellable systems Managing seasonal cash flow Setting industry standards The future of vacation rentals Julie George scaled her property portfolio to over 130 properties in just three years, generating more than $8 million in booking income through Airbnb. She now mentors and consults with property managers worldwide, sharing her proven strategies for business growth and success. This episode is sponsored by Lynnbrook Group . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Moriya Rockman , CEO of Smiling House Luxury. Together they explore: Building trust in luxury vacation rental management Transforming B2B hospitality through technology The role of AI in shaping industry future Leadership challenges and opportunities for women Creating authentic luxury experiences Balancing technology with personal service Moriya Rockman is the CEO of Smiling House Luxury, managing over 12,000 properties across 400 destinations worldwide. She's also the founder of Villa Tracker and Triangle Luxury, innovative platforms reshaping how investors and luxury travelers engage with high-end properties. Winner of the 2020 SHORTYZ Pioneer Award, Moriya continues to drive innovation in luxury hospitality while championing women's leadership in the industry. This episode is sponsored by iTrip . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this special compilation episode of The Vacation Rental Show: How We Grow, host Lynell Gordon compiles essential insights from the industry's leading professionals throughout 2024. Together they explore: Strategic approaches to sustainable growth Building and maintaining stakeholder relationships Technology integration and AI implementation Brand development and differentiation Industry standards and best practices Revenue optimization strategies This carefully curated episode features wisdom from property managers, tech innovators, and industry veterans who have successfully navigated growth while maintaining service excellence. Their combined experience offers a comprehensive look at effective property management strategies for 2024 and beyond. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Transforming Guest Experience Through AI in Vacation Rentals with Chad Elmore of Inhabit & Justin Dahl of Streamline 29:07
Join Lynell Gordon as she is joined by Chad Elmore, VP of Digital Marketing Services at Inhabit, and Justin Dahl, Director of Product at Streamline. Together they explore: Emerging digital marketing trends for 2025 The impact of AI on guest communication and booking processes Innovative tools for property description generation The importance of maintaining personal touch while leveraging automation Strategies for implementing AI solutions in vacation rental operations Chad Elmore is VP of Digital Marketing Services at Inhabit® Vacation Division, where he leads a team of expert creators, strategists, and developers who empower the vacation industry with innovative software solutions. His experience spans digital strategies for brands of all sizes, from large national campaigns to hyperlocal niche focus markets. Justin Dahl is entering his 14th year with Streamline, now serving in a new role on the product team. With years of experience in support and operations, Justin brings deep insights into property manager needs and vendor relationships, focusing on innovation and technological advancement. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Differentiating Your Vacation Rental Business in a Crowded Market with Meredith Rumsey of Vacation Rental Co 20:20
Join Lynell Gordon as she is joined by Meredith Rumsey, Director of Operations And Business Development at Vacation Rental Co. Together they explore: Meredith’s career path Launching a mid-term rental business A unique mid-term rental model The challenges of transitioning from employee to business owner Building strong relationships with property owners and guests Practical advice for aspiring property managers Finding a niche in a competitive market Meredith Rumsey is Director of Operations And Business Development at Vacation Rental Co, a partnership comprising a well-established housekeeping company, a certified public accountant, and a veteran of the hospitality industry. VRC does standard short-term vacation rentals as well as 30+ night rentals, and provides stress-free and comprehensive all-in-house property management. Before working at VRC, Meredith was Director of Strategy and Business Development at Mountain Vacation Lodging. This episode is sponsored by LiveRez . Episode Highlights [01:02] Traditionally, short-term rentals have been Vacation Rental Co’s “bread and butter” , according to Meredith. However, since zoning restrictions are limiting where short-term rentals can operate, VRC are now shifting to mid-term rentals. Meredith explains that mid-term rentals are those that last for thirty nights or more. This model benefits people who bought homes that are now restricted from renting them out on a short-term basis due to the new zoning laws. Meredith outlines how this approach kills two birds with one stone: by offering mid-term rentals, they provide solutions for these homeowners while meeting a growing demand from renters who want longer stays. [12:20] Meredith discusses the issues faced by a small business, as opposed to a large one. As the main point of contact for her vacation rental business, she has to juggle responsibilities, from answering emails and managing listings on online travel agencies (OTAs), to handling legal contracts. Meredith describes the challenges of balancing the budget between growth and infrastructure. In short, how much to invest in marketing to grow the business vs. how to strengthen operations? Finding the right balance is especially difficult for a smaller operation, especially when funds are tight. [18:28] Meredith highlights the importance of carving out a niche in the property management industry. Since the market is saturated with property managers delivering similar services, Vacation Rental Co specialized within a smaller market: the mid-term rental space. Meredith notes how although Vacation Rental Co are relatively small, being the only business focused on this area gives them a larger market share. She recommends differentiation, using the examples of adopting a travel agent-like approach or partnering with a local business. It’s crucial to find ways to stand out. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by JJ King, the co-founder of Beachside VR. Together they explore: Enhance guest experiences and streamlining operations with new technology Authentic communication Effective reputation management Building a strong online presence Collecting and analyzing data to make decisions about property management and maintenance JJ King is the co-Founder of Beachside VR, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. Beachside VR offers investors end-to-end service, from marketing properties and managing the rentals, to coordinating year-round preventative and responsive maintenance. JJ is also a Member of the Board of Directors at the Vacation Rental Management Association (VRMA), and on the Board of Advisors at NowBoarding. This episode is sponsored by Streamline . Episode Highlights: [08:51] JJ says that the first step in Beachside VR’s reputation management process is a checkout survey done on the Suiteop app. Once a guest has finished their stay, they are asked to rate their experience between one and five stars. JJ outlines how if a guest rates five stars, they are directed to Google to leave a review, whereas for anything less than five, the entire customer service team receives an internal Slack notification that prompts them to contact the guest. JJ says that this proactive approach allows the team to “catch something before it goes public”. The key here is to make the guest feel heard. [15:33] Discussing the technologies that people start with to help save time and to manage reputation, JJ recommends Zapier (though notes that this depends on what their software can integrate with). Zapier’s "if-then" structure allows for easy automation. For instance, JJ highlights how Zapier can set a trigger where receiving an email automatically sends a Slack notification. This program’s capabilities mean it is possible to quickly improve efficiency across a range of processes. [24:59] JJ looks forward to the possibilities offered by AI messaging, with a particular focus on guest messaging. Although this tool currently lacks the authenticity required to be rolled out to Beachside VR’s customers, in the future JJ believes more and more rental businesses will communicate using AI. Indeed, he highlights a number of operators that already fully automate all their messages to customers. JJ stresses that in the hospitality business, the key is to blend efficiency with personal touch. He adds that he’s “worried about losing that personal touch in the hospitality space”, so anticipates some brands differentiating themselves by emphasizing human interaction, perhaps even branding themselves AI-free to attract guests who value personal engagement. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Driving Growth Through Clear Practical Advice with Stuart Pack of Bluewater Associates of Emerald Isle, Inc. 36:12
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stuart Pack, the Chief Executive Officer at Bluewater Associates of Emerald Isle, Inc.. Together they explore: Stuart’s two decades of industry experience Enhancing guest experiences Fostering team collaboration Effective management strategies The importance of transparency with homeowners Setting measurable goals The power of community support among competitors The role of AI in the industry Stuart Pack is the CEO at Bluewater Associates of Emerald Isle, Inc., who aim to be the premier real estate and vacation rental company in the Southern Outer Banks by providing the best service to families who vacation, live, and invest here all while making a positive contribution to their community. The Bluewater Vacation Rentals firm includes the Vacation and Annual Property Management Division along with linens, housekeeping, maintenance, and their pool and spa departments which employ over 100 professionals. Before this, Stuart was Vice President of Rentals at Atlantic Realty of the Outer Banks, and VP / COO at Carolina Retreats. This episode is sponsored by Rental Guardian . Episode Highlights: [02:55] Stuart recommends a guest-centric approach to property managers. After all, as Stuart says, “without the guests we don’t have anything”. This approach includes the booking process, pre-arrival emails, and their stay. Stuart adds that this even extends to post-stay reviews, suggesting that property managers respond to every piece of feedback and learn from them. By listening to guests and prioritizing feedback, companies can build a thriving vacation rental business. Stuart says that, while there can often be a debate between being owner-centric and guest-centric, his advice is to be both! [12:28] Budget and KPIs are two of the most important areas for property managers to evaluate . Stuart recommends analyzing the various revenue streams, such as commissions, fees, and the potential for future earnings, in order to identify areas of strength and opportunities for improvement. Likewise, applying this approach to expenses will also highlight inefficiencies and positive takeaways. Stuart suggests bonus opportunities for staff, particular in relation to upselling services such as early check-in, which can generate additional revenue. [25:27] Stuart emphasizes communication and teamwork when it comes to working with homeowners. He advocates for regular maintenance plans and clear financial statements in order to avoid surprises. Accessibility is important for homeowners, which is why Stuart provides them with his personal cell phone number. As well as demonstrating trust, it also means Stuart can proactively resolve issues. He outlines a number of occasions where this transparency and honesty has improved relations with homeowners. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Maximizing Guest Reviews: Strategies for High Ratings with Riley Goldman of Beachside Vacation Rentals 22:49
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Riley Goldman, CEO and co-founder of Beachside Vacation Rentals. Together they explore: Riley’s career journey Scaling a vacation rental business The power of networking Managing guest reviews Using AI for improved guest experiences Using market data for realistic income projections The benefits of DSCR loans for investors Riley Goldman is the CEO and co-founder (Oct 2021 - Present) of Beachside Vacation Rentals, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. With a focus on exceptional guest experiences and comprehensive property management, Riley’s leadership has driven significant growth and success for the company. This episode is sponsored by Streamline . Episode Highlights: [01:49] Riley emphasizes the critical importance of networking for property managers seeking growth, arguing that it yields invaluable, albeit often unquantifiable, returns on investment. He suggests that individuals should approach networking with the mindset of providing help rather than seeking immediate benefits. By engaging sincerely and without ulterior motives, such as hoping for referrals, one can cultivate meaningful relationships. Riley shares an example of a 45-minute conversation with a realtor that, despite not leading to an immediate outcome, resulted in a valuable referral shortly afterward. His key takeaway is to network generously and with an open mind, as unexpected connections can lead to significant opportunities. [04:37] Riley discusses his strategic approach to managing guest reviews, highlighting the role of the SuiteOp app in facilitating real-time feedback. By allowing guests to submit reviews upon checkout, the process has become streamlined and efficient, contributing to the acquisition of approximately 300 new Google reviews since May. Additionally, he underscores the impact of social responsibility by partnering with a local environmental organization. For every five-star review, his company donates a dollar to support the health of the Indian River, thereby incentivizing guests to leave positive feedback while fostering community engagement. This dual strategy not only enhances the company’s online reputation but also aligns with Riley's personal commitment to environmental stewardship. [07:07] Riley highlights the transformative use of AI in managing guest reviews and improving operational efficiency. By automating the response to reviews and analyzing feedback for improvement opportunities, his company has significantly reduced response times and enhanced service quality. For instance, AI-generated tasks help the team address guest suggestions, such as increasing kitchenware, before issues can recur. This technology integration allows for real-time monitoring of guest satisfaction and swift action on necessary improvements, showcasing how AI can elevate operational capabilities in property management. Riley credits his business partner for the successful implementation of these technological solutions, illustrating the collaborative nature of their operation. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Differentiating Your Vacation Rental Business in a Competitive Market with Brooke Pfautz of Vintory 23:31
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Brooke Pfautz, the CEO and Founder of Vintory. Together they explore: Challenges in finding professional property management services Aligning team members towards common objectives The importance of inventory acquisition Predictions regarding the vacation rental industry Brooke Pfautz is the CEO and founder of Vintory, a sales and marketing platform focused on helping vacation rental managers grow their inventory. He is also the CEO and founder of Comparent, a website that allows vacation rental managers to find and compare thousands of trusted vacation property managers. This episode is sponsored by Rental Guardian . Episode Highlights: [06:34] Transparency Elevates the Industry - Brooke highlights the importance of transparency as a driving force behind the success of Comparent, his latest venture. He notes that providing homeowners with clear and accessible information about vacation rental management companies elevates the entire industry. By publishing data such as reviews, occupancy rates, and property types, Comparent creates a transparent marketplace that helps property owners make informed decisions. This transparency not only benefits individual businesses but also pushes the entire sector toward higher standards and accountability. [10:32] Common Mistakes - Brooke identifies several common mistakes made by businesses in their early stages, categorizing them into ten distinct buckets. One of the most notable errors he observes is the tendency for businesses to take on the wrong inventory and properties, often signing any available property without proper consideration. This misstep frequently stems from engaging with unsuitable property owners. Another mistake is the failure to collaborate with local competitors. Many companies operated with a sense of animosity towards each other, particularly in highly competitive markets, leading to missed opportunities for partnership. In contrast, Brooke highlights that the most successful companies and leaders recognized the value of building relationships with local competitors. By extending an olive branch and fostering collaboration, these businesses not only learned from each other but also discovered that there is ample market share available for everyone. [19:48] The Importance of Inventory in Growth Strategy - Brooke emphasizes that the most significant lever for driving profitability in a vacation rental business is inventory acquisition. He explains that while revenue management and marketing can provide modest gains, the true multiplier effect comes from adding new properties; he suggests that adding one property is like getting one hundred reservations. Through studies conducted with partners, Brooke reveals that acquiring inventory has an impact four to six times greater than optimizing revenue or bookings. He advises vacation rental professionals to invest wisely in inventory, as the lifetime value of a single property can be substantial, with potential profits over ten years reaching $50,000 for each property added. This strategic focus on inventory growth is critical for anyone looking to expand their business effectively. [25:09] Trends in Booking Behavior - In discussing the evolving landscape of vacation rentals, Brooke Pfautz observes that the booking window is shrinking, noting that historically it seems like the booking window is getting shorter and shorter over time. He highlights a shift in consumer behavior, where flexibility and spontaneity are becoming increasingly important. Traditional patterns, such as the Saturday-to-Saturday rental model, are fading, replaced by shorter stays and more varied reservation patterns. This trend indicates a need for vacation rental operators to adapt their strategies and offerings to meet changing consumer expectations, ensuring they remain competitive in a dynamic market. Understanding and anticipating these shifts in booking behavior will be crucial for businesses aiming to thrive in the future of vacation rentals. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Bethany Smith, Chief Administrative Officer at Hobbspitality. Together they explore: Bethany’s journey from housekeeper to manager Optimizing housekeeping operations Fostering strong connections with guests The significance of core values in shaping company culture Memorable guest stories Bethany Smith is Chief Administrative Officer at Hobbspitality, a family-rooted vacation management business. Hobbspitality grew out of Hobbs Realty, which was started in 1977 by James O. Hobbs, Betty Hobbs, and their son Jimmy, and has helped generations of families become happy homeowners and satisfied vacationers. This episode is sponsored by Bluetent . Episode Highlights: [02:56] Bethany explains the importance of consistent branding within their team. Hobbs Realty follows a unique branding practice during the high season (Memorial Day through Labor Day) where all employees are asked to wear black and white during weekdays and "Hobbs Realty blue" on Saturdays. Each team member has the freedom to shop for their clothing, which is then embroidered with the company logo, allowing them to express their individual style while maintaining a unified company image. This approach fosters a sense of identity and team cohesion, as well as helping guests easily identify staff. Bethany emphasizes that this branding isn’t just aesthetic but serves as a physical representation of the team’s collective professionalism and company values. [08:08] Reflecting on operational improvements, Bethany describes a methodical approach to implementing changes in their housekeeping operations. During the busy summer season, they maintain a running list of things that break down or need addressing but avoid making immediate changes in the heat of the season. Instead, they reassess in the fall. This approach helps maintain stability and ensures that the changes made are well considered. She also advises against introducing too many new processes at once, particularly when dealing with departments like housekeeping, where staff often bear significant responsibility for the guest experience. For example, after implementing guest amenity kits in 2024, they decided to perfect this service before introducing new initiatives in 2025, giving each change time to take effect and be evaluated thoroughly. [29:39] Bethany discusses the introduction of core values into her company’s culture in recent years, which has significantly improved team dynamics and performance. These values serve as performance indicators, helping manage both expectations and accountability across all departments. Bethany explains that in her experience, the attitude and the values that your team embraces will have a larger impact on guest and homeowner satisfaction. By integrating these core values, tailored for each department, into daily operations and making them second nature to the team, Bethany has streamlined difficult conversations, allowing her to manage human resources more effectively. This approach has led to better alignment between team behavior and company standards, especially in housekeeping. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Jim DeVos, President of Best Beach Getaways. Together, they explore: Preparing vacation rental operations for the 2025 season The key to operational excellence The power of team dynamics Redefining branding in the vacation rental industry The significance of staff feedback and a strong company culture Effective strategies for enhancing direct bookings and optimizing property management systems Jim DeVos is the President of Best Beach Getaways, a vacation rental management company overseeing over 450 properties across Florida's Emerald Coast and beyond. Best Beach Getaways was founded with the mission of rectifying common issues in the vacation rental industry, focusing on maximizing rental revenues and reducing operating costs. Jim's extensive background includes developing consumer and B2B growth strategies, team performance improvement, and thought leadership positioning. This episode highlights actionable insights for vacation rental managers looking to optimize their offseason and set themselves up for a successful year ahead. Jim shares his expertise on enhancing direct bookings, a customer-centric approach, and the importance of team involvement. This episode is sponsored by Streamline . Episode Highlights: [07:08] Operational Excellence through Team-Led Solutions - Jim discusses the value of cultivating a supportive team culture, using examples from his own company, Best Beach Getaways. He highlights the importance of fostering a family-like environment where team members are encouraged to be involved in each other’s lives outside of work, like attending personal events such as his son’s football games. This supportive culture has contributed to the retention of top talent, with the average tenure of his management team reaching 11 years, an achievement he attributes to the strong sense of belonging and shared values within the organization. [18:36] Focusing on Unhappy Customers for Tailored Messaging - Jim explains how an insightful shift in messaging dramatically changed the way his team approached their marketing strategy. The discovery that their audience wasn't the entire market of vacation rental property owners, but specifically those who were unhappy with their current service providers, led to a transformation in how they communicated their offerings. By narrowing their focus to dissatisfied owners, they were able to tailor their messaging and make it more relevant to this specific group. This realization changed their entire messaging platform, enabling them to connect more effectively with potential clients who were already open to switching management companies. This approach helps cut through the noise by speaking directly to those who have an immediate need rather than trying to appeal to everyone in the market. [20:13] Understanding Owners' Priorities to Drive Conversations - Jim highlights a universal truth in the property management business: all owners essentially want three things—maximum revenue, top-tier care of their property, and the assurance that they won’t be “nickel and dimed.” However, the order of these priorities differs from owner to owner, and this distinction is crucial for tailoring the conversation. For example, in some markets like Panama City Beach, owners prioritize revenue above all, whereas in areas like 30A, the focus is more on property care. By asking owners upfront to rank these priorities, Jim is able to structure the entire conversation around what matters most to them, ensuring that his pitch resonates with their unique needs and expectations. This approach not only personalizes the discussion but also builds trust and alignment, leading to better long-term client relationships. [26:18] The Evolution of Branding - Jim emphasizes the importance of evolving the concept of branding from merely advertising a logo to creating a comprehensive brand experience. He outlines three key components of this experience in the vacation rental industry: anticipation, the actual experience during the stay, and the lasting memories created for customers. To effectively communicate with customers, businesses should focus on these elements and recognize that the brand is delivered through various touchpoints, with employees playing a crucial role. To foster customer loyalty, companies must continuously refine these aspects of the experience and ensure their team aligns with this vision every day. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Jim DeVos, President of Best Beach Getaways. Together, they explore: Key strategies for vacation rental managers to focus on during the offseason Effective ways to maintain and increase bookings during slower periods Approaches to staff training and development in preparation for the busy season The role of technology in preparing for the next rental season Unique marketing strategies for attracting guests during off-peak months Jim DeVos is the President of Best Beach Getaways, a vacation rental management company overseeing over 450 properties across Florida's Emerald Coast and beyond. Best Beach Getaways was founded with the mission of rectifying common issues in the vacation rental industry, focusing on maximizing rental revenues and reducing operating costs. Jim's extensive background includes developing consumer and B2B growth strategies, team performance improvement, and thought leadership positioning. This episode delves into actionable insights for vacation rental managers looking to optimize their offseason and set themselves up for a successful year ahead. Jim shares his expertise on navigating industry trends, balancing owner and guest needs, and overcoming common challenges in vacation rental management. This episode is sponsored by LiveRez . Episode Highlights: [02:00] Optimizing Inventory – Jim emphasizes the importance of conducting thorough condition and inventory reports for each property during the off-season. This involves assessing the condition of units, incorporating guest feedback, and creating a checklist of improvements needed before the next peak season. Jim offers to share his checklist with listeners who email the show. [05:03] Analyzing Listing Performance – Jim discusses the importance of reviewing listing performance metrics provided by platforms like Airbnb and VRBO. He advises focusing on underperforming units and analyzing factors such as search appearances, click-through rates, amenities, photography, and descriptions to improve their performance. [06:57] Improving Occupancy Rates – Jim shares a strategy for boosting occupancy rates by targeting just three additional nights per month for each property. He illustrates how this seemingly small increase can significantly impact both owner revenue and management company profits. [13:49] Importance of Dynamic Pricing – Jim strongly advocates for the use of dynamic pricing software in vacation rental management. He explains how these tools allow for nimble pricing adjustments and the ability to set rates 365 days in advance. Jim also stresses the importance of actively managing dynamic pricing rather than using a "set it and forget it" approach. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Personalization Strategies for Vacation Rentals with Stacy Wesson of Cascara Vacation Rentals 27:07
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stacy Wesson, General Manager at Cascara Vacation Rentals. Together they explore: Tackling staff burnout Converting second homes into vacation rentals The need for improved industry education Implementing new technology Stacy Wesson is General Manager at Cascara Vacation Rentals, a family-owned and family-run vacation home management company located in Sunriver, Oregon; she is the daughter of founders Ed and Sandy Willard. This episode is sponsored by LiveRez . Episode Highlights: [00:58] Boots on the Ground: The Key to Longevity - Stacy emphasizes the value of having "boots on the ground" in the vacation rental industry. Unlike larger companies that operate remotely, she believes that a local presence is crucial for successful property management. This hands-on approach not only fosters stronger relationships with clients but also enhances service quality. By being accessible and personally involved, smaller companies can differentiate themselves and provide a more tailored experience, ensuring that clients have direct contact with knowledgeable staff instead of automated systems. [19:38] Longevity in Relationships - Stacy emphasizes the importance of cultivating strong, lasting relationships in the property management industry. With over 40 years of experience, she shares that approximately 50% of her property owners have been with her for over two decades. One example is her connection with a renter family who has returned for annual stays for nearly a decade. This relationship exemplifies how property management transcends mere transactions; it fosters a community where personal connections are valued. By prioritizing genuine interactions, Stacy highlights that the essence of this business lies not in profit margins but in creating memorable experiences for both owners and renters. [28:04] Embracing Continuous Learning for Growth in Property Management - Stacy underscores the value of continuous learning in the ever-evolving landscape of property management. She reflects on her experiences attending industry conferences and training sessions, noting the importance of staying informed and adaptable. Stacy encourages property managers to engage with software providers and industry peers to share insights and solve challenges collaboratively. By embracing a culture of learning and communication, professionals can discover innovative solutions that enhance their operations and contribute to their growth. This proactive mindset not only fosters individual development but also strengthens the broader property management community. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Chris Wheeler, Owner of Scenic Stays. Together, they explore: How to book off-season rentals Using data to enhance the efficiency of housekeeping operations How to balance data insights with owner expectations in revenue management Chris is Owner of Scenic Stays, a vacation rental company that is committed to delivering hospitality through consistent quality delivery. Prior to this, he was Chief Operating Officer at Sterling Resorts, having also held the Director of Revenue Management position there too. He’s also previously acted as Reservations and Revenue Manager at Southern Vacation Rentals, following a stint as Guest Relations Manager. This episode is sponsored by LiveRez . Episode Highlights: [03:22] Booking Off-Season Rentals – There’s lower demand for rentals in the off-season, so booking them requires a little bit of extra effort. You need to research your competitors and understand the market in order to stay competitive, as fewer travelers means more competition. It’s also critical to ensure the property is visible to as many potential renters as possible. Fine-tune your strategy by balancing the right rates, promotions, and homeowner needs to keep everyone happy. The extra effort is worth it though, as successfully securing bookings in the off-season is very rewarding. [05:21] Data-Driven Housekeeping – Chris uses data to improve efficiency, effectiveness, tracking, and accountability in housekeeping and maintenance operations. Housekeepers check in and out using a system that tracks their progress. As do inspectors, using pictures and star ratings to evaluate the quality of the cleans, with a similar process followed for maintenance tasks. This data is then compiled into different reports to assess performance and help in scheduling. It allows management to look for anomalies, such as unusually short or long cleaning times, to identify potential issues. From this data, they are also able to establish KPIs for average clean time and quality, allowing them to track the performance of staff. Of course, Chris still integrates the personal aspects of team management, as these keep people engaged. [12:33] Data-Driven Revenue Management – Managing larger complexes with similar units is challenging, especially in optimizing revenue without cannibalizing other properties within the same complex. Scenic Stays use data analytics tools like Key Data and Wheelhouse, combined with the team’s expertise, to aid in revenue management, particularly for adjusting rates for similar properties to maximize their revenue. For example, in one complex, a coastline unit with an angled view outperformed a more expensive gulf-front unit, which was the opposite to the expectations. The data indicated that the coastline unit’s unique attributes, such as recent renovation and corner position, made it more appealing, despite the owner’s concerns. This is an overarching trend, with the team often relying on data-driven insights to adjust pricing strategies, despite owner expectations based on their property investment and perceived value. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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The Vacation Rental Show: How We Grow
1 Navigating Legislative Changes in Vacation Rentals with Ginger Harrelson of Beachball Properties (Feat. Scott Leggat of Inhabit IQ) 34:54
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Ginger Harrelson, co-owner and Corporate Counsel of Beachball Properties, and Scott Leggat, Director of Government Affairs and Advocacy at Inhabit IQ. Together they explore: The Alabama Tourism Protection Act Insights into navigating the legislative process The importance of advocacy in the vacation rental industry Influencing policy for positive change Ginger Harrelson is co-owner and Corporate Counsel of Beachball Properties, a family-owned and operated vacation rental agency servicing the Alabama Gulf Coast. Prior to this, she was an Attorney at Starnes Davis Florie LLP. Ginger is Vice President of the Pleasure Island Junior Women’s Club whose philanthropic mission is to clothe local children in need. She also serves on the Dean’s Leadership Board for the University of Alabama College of Arts and Sciences where she sits on the Junior Scholarship Committee. Scott Leggat is Director of Government Affairs and Advocacy at Inhabit IQ, a global PropTech software company serving the residential and vacation property management industries. Before this, he was CEO of Seaside Vacations, who offer accommodations on the Outer Banks of North Carolina. This episode is sponsored by Streamline . Episode Highlights: [02:43] Merchant of Record Legislation - Scott says that Ginger’s groundbreaking work on the Alabama Tourism Protection Act highlights the critical role of property managers being designated as the merchant of record. The legislation ensures that professionally licensed property managers retain control over financial transactions, holding funds in escrow in accordance with state law. This protects vacation rental managers from undue influence by third-party platforms like Airbnb and Vrbo. This law, passed without objection, has empowered property managers to uphold fiduciary responsibilities while maintaining legal compliance and protecting homeowner interests. [10:59] OTAs Impact on Revenue and Client Relationships - Online Travel Agencies (OTAs) like Airbnb and Vrbo have altered the vacation rental landscape by asserting control over guest transactions and treating property managers as secondary. This shift has hindered property managers’ ability to cultivate relationships with guests and capitalize on ancillary revenue streams like insurance and security deposits. Scott highlights the importance of retaining direct communication with guests, as it not only enhances client service but is also essential for rebooking and long-term profitability. OTAs’ practices jeopardize these revenue opportunities, particularly in states like North Carolina, where stringent trust accounting laws already protect the vacation rental industry. [13:49] Advocating for Local Political Involvement - Ginger provides strategic advice for property managers and businesses aiming to influence legislation in their regions. She advocates for active participation in local politics by attending city council meetings and building strong relationships with mayors and council members. Ginger explains that such involvement not only facilitates connections with key decision-makers but also helps create a unified community effort to support beneficial laws. She emphasizes that the impact of these legislative actions extends beyond individual businesses, positively affecting local banks and the broader community by ensuring stable and profitable operations within the tourism industry. [16:12] Ensuring OTA Compliance with Merchant of Record Law - Ginger emphasizes the importance of enforcing the Alabama Tourism Protection Act, which designates professional property managers as the merchant of record for transactions. She details the ongoing efforts to ensure that major OTAs like Airbnb comply with the new legislation effective October 1st. Ginger highlights the challenges faced in obtaining clear guidance from Airbnb’s legal department and underscores the necessity of holding OTAs accountable to Alabama law. She asserts that non-compliance by OTAs will necessitate further legal actions to uphold the integrity of the law and protect the interests of property managers and homeowners. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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