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Slick Talk: The Hospitality Podcast

Wil Slickers

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This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk: The Hospitality Podcast is part of Hospitality.FM - the hospitality industry's only podcast network dedicated to the professionals in the in ...
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The Hospitality Playbook Podcast

yourpilla.com

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One episode, one tactic to improve a hospitality business. If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. We get it, running a hospitality business is hard. There are so many moving parts and so many issues to deal with to succeed. But some people are succeeding, so we're speaking to the industry's most knowledgable people to find out how.
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The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

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This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
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Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH
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The Tech on Toast podcast is brought to you by Chris Fletcher, presenter and editor of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. Welcome to Tech on Toast.
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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between. “Tales of the Cocktail” - Top 10 Best ...
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WTF! Walk The Floors Podcast- All Things Hospitality Training

Michele Kline and Stephanie Leger

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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” ...
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The Northwest Hospitality Leadership Podcast

Washington Hospitality Association

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The hospitality workforce is changing rapidly, which means the industry is looking for its next generation of leaders. This podcast series is dedicated to teaching people how to lead a team. From the Washington Hospitality Association, ORLA, with Chris Jenson of the Table Group.
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Welcome to The Proven Principles Hospitality Podcast! From hotels to short term rentals, this show is aimed at demystifying the inner workings of the hospitality industry. Join us each week as we feature expert interviews, while breaking down the tactics and habits of hospitality insiders and world-class performers. Hosted by Adam Knight, Co-Founder of Recreation Vacation Rentals, hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies. Li ...
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Stephen Hickmore, AKA The SilverFox, chats to personalities with a passion for the hospitality industry in South Africa and the world. Chefs, Wine industry experts, Foodies, Influencers, Hotel General Managers. He also gets to grips with various “burning issues” effecting tourism and hospitality. Stephen also liberally dispenses career advice. All in 5 minutes? ‘Well I get carried away so it’s nearly always longer’ laughs Stephen. #swisshotelschool #hospitalityeducation #hotelschool
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The Feast is a podcast devoted to every team player in every restaurant brought to you by Trellis Hospitality. It is about the development and mentoring of all of us in whatever position we are in, and whatever position we aspire to have some day. This podcast delivers stories of triumph, growth, challenge, and success. You will smile, laugh, cry, and learn as we interview numerous people from every aspect of our restaurants. We hope you enjoy connecting with Trellis Hospitality and the idea ...
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The Damn Fine Life Show With Rinku Madan is a distinct journey into the world of Global Luxury Hospitality by those who know it best. Every week Rinku Madan, also known for her insight in hospitality, travel, food and wine shares stories and speaks with decision-makers and stalwarts from the Industry. An indubitable show for those who love luxury, its business and hearing the stories behind them.
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Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
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In this engaging podcast episode, Mike Reilly, the COO of STR Secrets, shares his personal journey from overcoming kidney disease and leaving a demanding corporate job at Google to becoming a successful entrepreneur in the short-term rental (STR) industry. Mike discusses the importance of not trading time for money, building a team, and automating …
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Welcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already!Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitali…
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Liam speaks with Omar Boubess, the founder of Studio Circo, a branding studio for hospitality brands. They discuss the connection between evolutionary psychology and hospitality, specifically how brands and customers co-evolve over time. Omar explains that brands evolve through implementing new practices, communication styles, and visual styles, wh…
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Once a high-flying chef in the world’s most prestigious kitchens, Jose Chavez has swapped his chef’s hat for the digital cap of SEO and blog growth mastery. With 15 years of stirring sauces and seasoning steaks in hatted establishments like Jacques Reymond and on shows such as MasterChef, Jose’s transition from kitchen to keyboard is nothing short …
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In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction. By establishing transparent pathways for dialogue between these two crucial realms, businesses…
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This is a continuation of an important conversation discussing work/life balance, finding teammates that "fit", recognizing achievement, promoting from within, and building healthy competition at a restaurant. Keys to great culture! Tune into part 2 of this conversation with Tamarack Taproom's General Manager, Jesse Barton. Learn more about Tamarac…
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Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller. To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance…
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In this unique episode of Slick Talk, host Wil Slickers takes to the skies to interview Sean and Landon Wilkinson, Co-Founders of Hostshare. Recorded on a plane, this episode delves into the founders' personal journeys, the birth of Hostshare, and its vision to revolutionize the short-term rental industry by enabling hosts to share unbooked nights …
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Exciting New Episode Alert! 🎙️I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the …
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In this episode of Slick Talk: The Hospitality Podcast, Wil Slickers welcomes Meaghan Moylan to discuss the journey and future of her podcast, Workflows & Espressos under the Hospitality.FM Podcast Network. They engage in a jovial conversation about the podcast's creation, its unique approach to not featuring interviews, and the intimate connection…
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The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephanie Leger delve into the reasons behind these trends and how they can be avoided. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www…
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Liam talks with Matt Wampler from ClearCOGS about the importance of tracking actual vs theoretical food costs in the restaurant industry. Matt explains that actual food costs are the real costs incurred, while theoretical food costs are the expected costs based on recipes and menu items. Not tracking both can lead to a lack of understanding of true…
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In this episode of Slick Talk, Wil Slickers sits down with Sam Dundas, the Co-Founder of Besty AI, to explore the evolving role of AI in the hospitality industry. Delving into personal stories, Sam shares his journey from his initial interest in hospitality to the founding of Besty AI. He discusses the impact of AI on operations, guest messaging, a…
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Richard Jeffares' journey from craft beer enthusiast to gluten-free brewery pioneer is a tale of passion, resilience, and innovation. Diagnosed with Coeliac Disease in 2015, Jeffares faced the stark reality of a gluten-free diet, stripping him of the craft beer diversity he cherished in Australia. This seemed to mark the end of his craft beer adven…
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On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions? Guest Susan Barry https://www.linkedin.com/in/susandbarry/ Hive Marketing ht…
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In this episode, I delve into the intricacies of building businesses, navigating through evolutions, fostering innovative ideas, and leveraging corporate world experiences with none other than Jess McDonald. With a remarkable 25-year journey in retail that has taken her across the globe—from Japan to Australia and Europe to New Zealand—Jess stands …
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🚀 Exciting New Podcast Episode Alert on Tech On Toast! 🎙️ Hey LinkedIn family! I'm super excited to share our latest episode of the Tech On Toast podcast, featuring a deep dive with Ivo Gavin, the dynamic London City Manager for Atoa. 🌆✨ In a fascinating conversation, we explored groundbreaking payment solutions reshaping the hospitality industry. …
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This podcast episode features a returning guest, Catherine Ratcliffe, who has significantly grown since her last appearance, transitioning from a 9-to-5 job to managing four properties and now organizing her own event, CanStays. The discussion highlights the differences in short-term rental regulations and operations between Canada and the United S…
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Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the sp…
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Join us for an insightful roundtable discussion on "The Hotel Product Landscape" featuring CTOs from Mews, Josef Starýchfojtů, and Sensible Weather's Alice Fuller. In this podcast, we delve into the latest trends, challenges, and innovations in hotel technology. Our esteemed guests will share their expertise, providing deep insights into the evolvi…
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Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀Here are three key takeaways from our insightful conversation with Ben:Customer engagement is key. Ben highlighted the importance of providing a seamless…
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In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-c…
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Annica Wainwright talks about the importance of customer surveys and how they can help improve menus and overall customer experience. She explains that many businesses are hesitant to conduct surveys due to the perceived complexity and fear of negative feedback. However customer input is crucial for making strategic decisions and improving customer…
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International Women’s Day 2024 Special We’re always up for a special bonus conversation and so we thought it would make sense to have a chat to coincide with International women’s day 2024. Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the …
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Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedi…
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Jojo Smith, the brand and vision fairy godmother, discusses the importance of brand and vision strategy in business development. She emphasises the distinction between branding (visuals) and brand (personality and values). The lack of alignment between a company's brand and its employees can lead to short-lived relationships with clients. Jojo prov…
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In this episode, the founder of Sensible Weather, Nick Cavanaugh, discusses the inception and development of the company, a climate data and FinTech entity offering a unique product called Weather Guarantee. Designed to compensate travelers financially and outdoor event attendees affected by adverse weather conditions automatically and instantly, t…
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Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality technology and how it can simplify your operations. In this episode, we had the pleasure of welcoming Joel Satchi, co-founder of EMenu Now, and Vikram Badhwar, Director of International Retail Technology for Starbucks.Simplifying Hospitality T…
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Understanding WHY company culture matters and deciding what your mission is and how your team will create the culture that others will want to join and remain a part of. Tune into this great conversation with Tamarack Taproom's General Manager, Jesse Barton. Learn more about Tamarack Taproom: www.tamaracktaproom.com Facebook: @TamarackTapRoom Insta…
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In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing t…
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It’s tough for businesses out there at the moment. We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business. As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harris…
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In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication a…
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In this round table discussion, industry leaders discuss the future of unique stays and outdoor experiences. The participants include Ben Wolff from Onera, Jeremy Wells from the Ozarker, Michael Goldin from Nook Experiences, and Sangeetha, a hotelier with experience at IHG. The discussion covers various topics like brand design, the importance of a…
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Welcome back to another episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech to uncover how it can simplify your business operations and drive growth. In today's episode, we had the pleasure of hosting two industry experts: Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers Ltd, and Matt Ford…
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Liam and Mason from Grtfl discuss the importance of transparency of tips in the hospitality industry. They highlight the problems that arise from a lack of transparency, such as decreased motivation and engagement among employees. The conversation then delves into three tips for improving transparency: communication, documentation, and technology. …
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As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all. What does International Women's Day mean to you…
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In this conversation, Mike Radley from Joli App discusses the importance of user-generated content (UGC) for hospitality and leisure brands. He explains that UGC has become popular due to changes in social media algorithms, which favour authentic and relatable content. Mike highlights three ways to leverage UGC: using staff as content creators, inv…
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In this podcast episode, Jake Pontius, Co-Founder of Nook Experiences, shares his journey from beer brewing to hospitality entrepreneurship. He talks about the difference between a hard brand and a soft brand, the communal aspect of hospitality, and the importance of unique stays in glamping or outdoor resorts. Jake gives an insight into the proces…
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🌟 Exciting news! 🎙️ I just released a new episode on the Tech On Toast podcast, and it's a must-listen for anyone in the hospitality industry looking to up their influencer marketing game. In this episode, I had the pleasure of chatting with Mike Radley, co-founder of Joli App, about the ins and outs of influencer marketing in hospitality. 🍽️✨ Here…
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🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joi…
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In this conversation, Liam and Alex discuss the importance of effective training and onboarding in the restaurant industry. They highlight the consequences of poor onboarding, such as high turnover, poor staff morale, and burnout. Alex shares his insights on what makes a good training plan, emphasising the need for clear expectations, ongoing suppo…
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