พอดคาสท์ Service Ducks ชั้นนำ (2024)

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S02 E18: ServiceNow: WorldForum Debrief 58:05

1M ago58:05

58:05

In this episode, James and I chat about our recent adventure at the ServiceNow World Forum in London! 🌍 We kick things off reminiscing about the fun (and maybe a drink or two 🍻) at the meetup the night before.From keynote sessions to exciting updates like RaptorDB Pro and GenAI enhancements, there was a lot to unpack. 📊 Plus, James couldn’t resist …

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S02 E17 ServiceNow Xanadu Updates & Summer Stories 40:32

3M ago40:32

40:32

Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running…

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S02 E16: Elevating User Experience with ServiceNow Horizon 48:49

4M ago48:49

48:49

In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for developmen…

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S02 E15: Mastering Change Freezes 51:02

5M ago51:02

51:02

Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, …

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S02 E14 Jace Benson & Justin Meadows Vegas Vibes at ServiceNow's Knowledge 24 28:59

6M ago28:59

28:59

Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin …

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S02 E13: Countdown to ServiceNow Knowledge 24 - Agenda Anticipation 48:03

7M ago48:03

48:03

In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! …

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S02 E12: ServiceNow, Marathons and Magic 38:32

8M ago38:32

38:32

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using a…

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S02 E11: From Teslas to Tech Meetups 51:56

9M ago51:56

51:56

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip…

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S02 E10: Pantomime Dame 43:32

10M ago43:32

43:32

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024.Join them as they dive into a captivating discu…

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S02 E09: Its Beginning to Look like Xmas 42:24

12M ago42:24

42:24

In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans. The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA. The ducks share exciting news of a podcast recording coming soon filmed from a …

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S02 E08: Scott Gamble: Contact Center to ITSM Star 57:35

12M ago57:35

57:35

In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow Grab your brollies as we delve into Scott's experiences at posh events…

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S02 E07: The Magic of Mastery with Chris Schuh 54:40

1y ago54:40

54:40

Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands. In this deep dive, we reveal how a magician's approach to problem-solving, communication, a…

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S02 S06: Embracing ServiceNow:The Start of a Beautiful Bond with Justin Loftas 46:14

1y ago46:14

46:14

🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technica…

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S02 E05: Over the Finish Line Gen AI and Mental Self Care 48:59

1y ago48:59

48:59

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride…

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S02 S04: From ServiceNow Enthusiast to CTA Michael Kelly's Story 47:23

1y ago47:23

47:23

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs. Discover how Michael found his passion for ServiceNow and explore his dee…

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S02 E03 : How Remarkable Individuals Shaped Our ServiceNow Journeys 44:59

1y ago44:59

44:59

Join us on the latest episode of the Service Ducks Podcast 🎙️ as we dive deep and reflect into the inspiring stories of individuals who have left a lasting impact on our ServiceNow careers. 🏆💡👨‍💼 In this episode, we explore the pivotal moments, invaluable lessons, and profound influences that these remarkable people have had on our professional liv…

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S02 E02: Beyond ServiceNow Innovation, Exploration, and Dev Advocacy with Lauren McManamon 43:39

1y ago43:39

43:39

Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow 🚀. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role…

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S02 E01: Unveiling ServiceNow's Jedi The Journey of a Certified Master Architect 1:05:27

1+ y ago1:05:27

1:05:27

🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. 🚀🌟 Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, a…

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S01 E18: Saving the Best till Last 51:40

1+ y ago51:40

51:40

Join Russ and James for the last episode of the series! Not to worry though, the next series is coming very soon and will still contain the same amount of gibberish and waffle...along with some awesome insightful interviews. In this episode, we discuss what you should do in the 90 days after you bag your first ServiceNow developer role. Listen/watc…

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S01 E17: Bagging your first ServiceNow Job 46:13

1+ y ago46:13

46:13

In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market. Discover how to adjust your CV to showcase y…

1
S01 E16: Pyjama Paradox - Exploring the Productivity of Working from Home 45:49

1+ y ago45:49

45:49

In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks. We throw a playful side-eye at the evidenc…

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S01 E15: Informal v Formal Meetings : Fancy a Chat? 44:53

1+ y ago44:53

44:53

In this episode we remove ServiceNow from the conversation for a bit and learn that James has had a haircut and Russ is protective over his plants! Oh and we dive deep into the world of meetings and dissect the benefits and drawbacks of formal and informal settings. 80% of us now work from home, but how has that changed our productivity and communi…

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S01 E14: Generative AI has landed! 48:42

1+ y ago48:42

48:42

Welcome to a special episode of our podcast! In this unique installment, we invite you to join us for a captivating watch-along experience as we explore the mesmerizing world of Generative AI demonstrated at Knowledge 23. During this episode, we will be providing live commentary and analysis as we watch the awe-inspiring Generative AI demonstration…

1
S01 E13: Live in Vegas...ish! 37:11

1+ y ago37:11

37:11

In this special episode of the Service Ducks Podcast, we'll be going live at ServiceNow Knoweldge 23 event in Vegas 🎉 ! Where the phrase "What happens in Vegas, stays in Vegas" goes out the window!We'll be chatting to James Bough (ServiceNow Technical Consultant from NTT Data) and Francis Cavaciuti (Lead Technical Consultant from Flyform). These gu…

1
S01 E12: The Ducks go LIVE! 40:51

1+ y ago40:51

40:51

Hello, and a very warm welcome to the Service Ducks podcast, where we take a waddle into the world of ServiceNow. Today, James and I are absolutely chuffed to be trying our hand at live streaming as we record our very first live episode. During this live stream, we'll be organizing our diaries (of course) and having a jolly good chinwag about some …

1
S01 E11: Do we need Deltas? 40:06

1+ y ago40:06

40:06

Welcome to our latest episode, where James and I will be discussing the recent news from ServiceNow regarding the drop in mainline Delta exams to once a year. Because let's face it, who doesn't love a break from the joy of exams that seem to come around all too frequently? But are these more than just exams? We'll be delving into our initial reacti…

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S01 E10: HELP! I need somebody 36:41

1+ y ago36:41

36:41

Welcome to the Service Ducks podcast! In this episode, James and I will be tackling a topic that can make even the most confident of us break out in a cold sweat - asking for help effectively. But don't worry, we've got you covered with some practical tips on how to approach others and ask the right questions, all while keeping a smile on your face…

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S01 E09: The One without James 35:45

1+ y ago35:45

35:45

In this episode of our podcast, we have a special co-host filling in for our regular host who is currently MIA. Our guest (Harry Campbell) shares his journey into the world of ServiceNow, one of the hottest cloud computing platforms in the market right now.In our exploration of Harry's journey, we gain insights into what drives him from his humble …

1
S01 E08: Meetup Mysteries 39:34

1+ y ago39:34

39:34

In this edition of the Service Ducks Podcast, we delve into the realm of ServiceNow Meetups, exploring their significance to the ServiceNow community. Our conversation is characterized by our distinctive wit, resulting in a lively and enjoyable discussion. We discover that falling over in the snow will always be amusing and if its only 2 people its…

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S01 E07: Navigating the World of Magic and Staying in the "Know" with ServiceNow Releases 40:46

1+ y ago40:46

40:46

With the release of ServiceNow Utah we welcome you to "Staying up to date with ServiceNow Releases" the podcast that will make you laugh and hopefully give you an insight of what we can do to stay up to date with ServiceNow releases. There's some hints n tips if you're planning a trip to the magical kingdom of Disney too...not sure how that made th…

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S01 E06: Team Pull up or Team Export n Import 41:45

2y ago41:45

41:45

Join James and me as we dive into the world of Update Sets in ServiceNow! We explore best practices, organization tips, and debate the pros and cons of loading via source vs exporting XML. From the art of merging to the benefits of batching, no topic is left untouched. Whether you're a seasoned pro or just starting out, this podcast is packed with …

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S01 E05: CSDM Why Bother? 33:01

2y ago33:01

33:01

ServiceNow CSDM - I've heard of it but what is it? How should I approach it? Most most of all, why bother in the first place? In this episode Russ and I talk about the Common Service Data Model (CSDM) which helps identify the right places to put service related data within the CMDB. For more info: CSDM 4.0 Conceptual Model What is the CSDM? CSDM Ba…

1
S01 E04: To Flow or Not to Flow 35:44

2y ago35:44

35:44

We attempt to put the age old debate to bed and discuss when to use ServiceNow Flow over "legacy" workflow and delve into if its a good replacement for scheduled jobs and business rules etc. We talk about architectural decisions, statements straight form the horses mouth (ServiceNow mouth) and there's even a survey of like minded techies to discuss…

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S01 E03: Bought to you by the letter "Y" 28:03

2y ago28:03

28:03

Seasons Greetings! Join Russ and I for the Service Ducks Christmas Special. Join in the fun as we try to name a ServiceNow "thing" beginning with each letter of the Alphabet (A- Z game). Let us know how you on...I am sure you do much better than us! After thought.: There's loads of "U"'s!!!!!!!!!!!!!!!!!! what happened??? Email: talktotheduck@servi…

1
S01 E02: Hyper What? 24:01

2y ago24:01

24:01

#RiseUp Community Forum : Nike Vaporflys : Introduction to App Engine Studio Join us for a chat about Hyperautomation on ServiceNow. We discuss: what it is, what it means for ServiceNow and whether low code is the future? Email: talktotheduck@service-ducks.com #serviceducks #talktotheduck

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S01 E01: The Holey Pigeon 31:30

2y ago31:30

31:30

In this episode we take a quick dive into our ServiceNow Journey to date. From Service Desk Analysts to Master Architects, from Process to Technical Consultants and some holey pigeons along the way. Email: talktotheduck@service-ducks.com #serviceducks #talktotheduck

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