พอดคาสท์ Quality Center ชั้นนำ (2024)

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S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley 27:15

2M ago27:15

27:15

Tune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorley Dive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership …

1
S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner 23:41

4M ago23:41

23:41

Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session. 🔍 What You’ll Discover: 🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, shar…

1
S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023 23:59

5M ago23:59

23:59

🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, and special guest Daniel Reed with HB Home Services is now available for replay. 💡 Revisit the Insightful Discussion on “Is the Art of Conversation Dead?” Our pane…

1
S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023 21:03

7M ago21:03

21:03

In an industry where the focus is often on metrics and analytics, we’re here to bring you a fresh perspective that can potentially redefine the parameters of success in contact centers. 🎙️ Speakers: – Karyn Dupree, BPA Quality – Neal Eggers, BPA Quality – Special Guest: Utibe Bassey, VP of Customer Experience Join us in this stirring episode where …

1
S2 Ep5, Quality Perks with Elle Neal, Data Scientist & STEM Ambassador - Sept 26, 2023 24:08

7M ago24:08

24:08

Stream Now season 2 episode 5, where we chatted with Elle Neal Data Scientist at BPA Quality UK | STEM Ambassador | Cohere AI Community Champion] about AI, Data Analytics, Coffee & Mermaids. 🎙️ Speakers: – Karyn Dupree, Co-host of Quality Perks – Neal Eggers, Co-host of Quality Perks – Special Guest: Elle Neal In this episode, we delve deep into th…

1
S2 Ep4, Quality Perks with Vern Fernandez of Jabra - July 13, 2023 21:56

10M ago21:56

21:56

In season 2 episode 4, we’ll be chatting with Vern Fernandez, a strategic alliances manager, focused on contact center agent and customer experiences and go-to-market strategies on helping stakeholders solve their challenges and maximize investments. During our discussion, we’ll discuss real-time sentiment analysis and dig deeper into agent tone. D…

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S2 Ep3, Quality Perks with Milan Batinich, Motivational Speaker with Milan Motivates - June 29, 2023 23:40

10M ago23:40

23:40

In this episode of “Quality Perks,” the hosts discuss various topics related to employee engagement and communication in contact centers. Milan Batinich, a guest speaker, shares his insights on the importance of treating employees based on their individual preferences and needs, rather than applying a one-size-fits-all approach. Highlights 📢 Using …

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S2 Ep2, Quality Perks & the Verint Engage 2023 Chat 17:44

11M ago17:44

17:44

In this episode of Quality Perks, the hosts Karyn Dupree and Neal Eggers are joined by guest Matt Gryntysz. They discuss their upcoming participation at the VERINT Engage 2023 event in Las Vegas. They also talk about their coffee preferences and the importance of having a strategic vision and resources for a successful quality monitoring program. H…

1
S2 Ep1, Quality Perks with Shaun Marshall - May 23, 2023 23:09

11M ago23:09

23:09

In this episode, Shaun Marshall joins Neal Eggers & Karyn Dupree as a guest to discuss leadership and customer experience. They also touch upon the challenges of remote work and the importance of employee engagement. Highlights ☕ Neal, Karyn & Shaun talk about their coffee choices for the day. 🎯 Shaun emphasizes the significance of continuous learn…

1
S1 Ep13 Quality Perks with Neal Topf, President of Callzilla - Sept 30, 2022 25:00

1+ y ago25:00

25:00

Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 13, we’ll be chatting with Neal Topf the President of Callzilla about contact center Quality & Performance Excellence. Neal Topf Callzilla President Since 2005 Neal has led Callzilla, an outsourced contact center providing customer care and customer acquisition to top…

1
S1 Ep12 Quality Perks with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care - Aug 31, 2022 20:42

1+ y ago20:42

20:42

Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 12, we’ll be chatting with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care about contact center networking and how it is important in adding the human element to vendor relationships. *Lisa Diehl Bio* Freshpet Director, Consumer Care Secaucus, NJ Lisa …

1
S1 Ep11 Quality Perks with Vicki Herrell, QATC's Exec Director - Aug 25, 2022 25:01

1+ y ago25:01

25:01

Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 11, we’ll be chatting with Vicki Herrell, #QATC‘s (Quality Assurance & Training Connection) Executive Director about contact center employee development. We are looking forward to your questions and insights! #QA #QATC #employeedevelopment #contactcenter #CSAT #employ…

1
S1 Ep10 Quality Perks Coffee & Quality Chat with Gregg Stone June 10, 2022 23:52

2y ago23:52

23:52

Summary In this episode of "Quality Perks Coffee & Quality Chat," Karyn Dupree, Quality Solutions Director at BPA Quality, and Neal Eggers, VP of Managed QA Services at BPA Quality discuss the engagement capacity gap with guest Gregg Stone from Verint. They explore challenges in customer interactions, employee retention, and leveraging technology f…

1
S1 Ep9 Quality Perks - Coffee & Quality Chat with Christine Clarson & Steve Hide May 6, 2022 19:23

2y ago19:23

19:23

Summary In this episode of "Quality Perks - Coffee & Quality Chat," hosts Karyn Dupree and Neal Eggers are joined by guests Christine Clarson and Steve Hide to discuss healthcare and the call center industry. The conversation begins with a lighthearted discussion about the hosts' beverage choices. The main focus of the discussion revolves around th…

1
S1 Ep8 Quality Perks - Coffee & Quality Chat with Yvette Renda April 22, 2022 22:45

2y ago22:45

22:45

Summary In this episode of "Quality Perks - Coffee & Quality Chat," Yvette Renda, the Director of People Development at BPA Quality, discusses the importance of the human element in contact centers. The conversation covers topics such as coffee preferences, the negative impact of scripted interactions, and the need for effective coaching to connect…

1
S1 Ep6 Quality Perks - Coffee & Quality Chat with Matt Gryntysz & Dane Newman April 5, 2022 20:45

2y ago20:45

20:45

Summary In this episode of Quality Perks Coffee & Quality Chat, Karyn Dupree, Neal Eggers, Dane Newman, and Matt Gryntysz discuss various topics related to their roles at BPA Quality. Dane Newman, an Inside Product Manager, talks about his role as a data journalist and storyteller, emphasizing the importance of conveying data insights to clients. M…

1
S1 Ep 5 Quality Perks - Coffee & Quality Chat with Stephanie Taylor March 29, 2022 20:46

2y ago20:46

20:46

Summary In this episode titled "Quality Perks - Coffee & Quality Chat Episode 5 - 3.29.22," the hosts discuss various topics, including their coffee choices, personal experiences, and transitions into the realm of contact center quality monitoring. Stephanie Taylor, a guest on the show, shares insights into her extensive experience in the industry,…

1
S1 Ep4 Quality Perks - Coffee & Quality Chat with Martin Teasdale March 22, 2022 20:30

2y ago20:30

20:30

Summary In this episode titled "Quality Perks - Coffee & Quality Chat," Martin Teasdale, Senior Director of Quality Experience at BPA Quality, discusses his podcast, "Get Out of Rap," which recently celebrated its 100th episode. The podcast is the first in the UK dedicated to the contact center industry and has received acclaim with a 4.8-star rati…

1
S1 Ep3 Quality Perks - Coffee & Quality Chat with Karyn Dupree & Neal Eggers Mar 8, 2022 15:47

2y ago15:47

15:47

Episode 3: Quality Perks – Coffee & Call Center Quality Chat – March 8, 2022 Summary In this episode of "Quality Perks - Coffee & Quality Chat," Neal Eggers and Karyn Dupree discuss their coffee preferences and then delve into a customer experience story shared by Karyn. The story revolves around a positive interaction with a contact center agent f…

1
S1 Ep2 Quality Perks - Coffee & Quality Chat with David Blackwell March 1, 2022 24:22

2y ago24:22

24:22

Summary In this episode of "Quality Perks," the team discusses their coffee preferences before delving into the topic of contact center quality monitoring. David Blackwell, President and Co-founder of BPA Quality, shares insights into the evolution of quality monitoring, emphasizing its role in improving customer experience and agent performance. T…

1
S1 Ep1 Quality Perks - Coffee & Quality Chat - Feb 23, 2022 - PILOT 15:21

2y ago15:21

15:21

Summary Neal Eggers and Karyn Dupree from BPA Quality initiate a new series, "Coffee & Quality," aiming to discuss both coffee and contact center quality monitoring. They share personal coffee preferences and experiences while connecting it to the importance of proactive business intelligence in contact center quality monitoring. Highlights ☕ Neal …

1
Cultural competence, Patient centeredness, and Patient Quality of Care 5:53

5+ y ago5:53

5:53

This episodes discusses the interaction between patients, providers, and health systems and how that impacts patients’ technical quality of care.

พอดคาสต์ที่ควรค่าแก่การฟัง

Quality Center พอดคาสต์

พอดคาสต์ที่ควรค่าแก่การฟัง

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Quality Perks - Call Center & Coffee Chats

BPA Quality - Quality Crew

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Cultural competence, Patient centeredness, and Patient Quality of Care

Marvellous P;pwpplere

1
S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley 27:15

1
S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner 23:41

1
S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023 23:59

1
S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023 21:03

1
S2 Ep5, Quality Perks with Elle Neal, Data Scientist & STEM Ambassador - Sept 26, 2023 24:08

1
S2 Ep4, Quality Perks with Vern Fernandez of Jabra - July 13, 2023 21:56

1
S2 Ep3, Quality Perks with Milan Batinich, Motivational Speaker with Milan Motivates - June 29, 2023 23:40

1
S2 Ep2, Quality Perks & the Verint Engage 2023 Chat 17:44

1
S2 Ep1, Quality Perks with Shaun Marshall - May 23, 2023 23:09

1
S1 Ep13 Quality Perks with Neal Topf, President of Callzilla - Sept 30, 2022 25:00

1
S1 Ep12 Quality Perks with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care - Aug 31, 2022 20:42

1
S1 Ep11 Quality Perks with Vicki Herrell, QATC's Exec Director - Aug 25, 2022 25:01

1
S1 Ep10 Quality Perks Coffee & Quality Chat with Gregg Stone June 10, 2022 23:52

1
S1 Ep9 Quality Perks - Coffee & Quality Chat with Christine Clarson & Steve Hide May 6, 2022 19:23

1
S1 Ep8 Quality Perks - Coffee & Quality Chat with Yvette Renda April 22, 2022 22:45

1
S1 Ep6 Quality Perks - Coffee & Quality Chat with Matt Gryntysz & Dane Newman April 5, 2022 20:45

1
S1 Ep 5 Quality Perks - Coffee & Quality Chat with Stephanie Taylor March 29, 2022 20:46

1
S1 Ep4 Quality Perks - Coffee & Quality Chat with Martin Teasdale March 22, 2022 20:30

1
S1 Ep3 Quality Perks - Coffee & Quality Chat with Karyn Dupree & Neal Eggers Mar 8, 2022 15:47

1
S1 Ep2 Quality Perks - Coffee & Quality Chat with David Blackwell March 1, 2022 24:22

1
S1 Ep1 Quality Perks - Coffee & Quality Chat - Feb 23, 2022 - PILOT 15:21

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Cultural competence, Patient centeredness, and Patient Quality of Care 5:53

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