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MongoDB is one of the most popular NoSQL database programs, providing both on-premise and cloud-based solutions. Tony works as a senior technical writer on cloud based tools. He has 20+ years experience in computer hardware, software, and services, specializing in data protection and user security, and he is a long-time supporter of API The Docs. I…
 
Confidence and Critical Thinking: techwriting is life-long learning - Interview with Anthony Sansone, Senior Technical Writer at MongoDB MongoDB is one of the most popular NoSQL database programs, providing both on-premise and cloud-based solutions. Tony works as a senior technical writer on cloud based tools. He has 20+ years experience in compute…
 
Building a DevRel Team - Interview with Lorna Mitchell, Head of Developer Relations at Aiven. Lorna is an open source software developer and project maintainer, published author, blogger and conference speaker, who is with us today to talk about the skills and roles that contribute to successfully operating a devrel team: Priorities and structure w…
 
Alex Hoffer is a DevRel engineer at Plaid. Previously, she was managing the QA team at Dropbox for 6 years. At Plaid, she's been working on documentation and an overhaul of the Plaid developer docs. Developer experience is extremely important at Plaid and the docs are a big part of that. Tune in to hear more about how to create an excellent develop…
 
Former technical writer, previously a journalist and now fronted engineer, conference speaker and workshop organizer. Tune in to learn about Carolyn's career journey. How did she transition from journalism to technical writing and how did her previously acquired journalism skills support that journey? Why and how did she become a software engineer?…
 
Today our guests are Liam Gallagher (UX Designer/API Platforms) and Jake Eastham (Front-end Developer and Accessibility Champion) from Barclays: “It's very easy to get caught up in aesthetics, you want to design something that is really cool and you think it is amazing.. You actually want to show it to everyone, but you completely messed up the acc…
 
Meet the Developer Relations & API product management team on Amadeus for Developers - Open API Product for the travel industry. Our guests are Alvaro Navarro and Anthony Roux. “Building trusted relationships is actually what matters in our job.. and empathy is what makes the big difference. Put yourself into the shoes of the other person, that's h…
 
Our guest is Barry Rosenberg, technical writer at Google and co-author of courses Technical Writing One and Technical Writing Two. At the beginning of his professional journey, Barry was starting out as a teacher for a smaller group of undergraduate students at MIT. How did he become a teacher of a highly scalable class for thousands of engineers a…
 
We ask Ilona Koren-Deutsch about the Women in APIs initiative, and her advice on how to diversify a team. We talk about considerations to ensure accessibility for your content, and what can propel the company-wide use of a conscious inclusive style guide. Where should you be channel agnostic as a techwriter? Does feedback need feedback? Tune in to …
 
We are talking with Liz Couto, Product Marketing Manager at Shopify, about the role of marketing and an amplifier, where the CTA is often pointing to the developer documentation. How did Shopify empathize and empower in 2020 with the exponentially growing community? Can there be too many communication channels, should you let go of some if ever? Ho…
 
“It’s a misconception to think that documentation is a solitary endeavor” says Uwana Ikaiddi (Documentation Manager, BigCommerce). Getting involved in cross-team discussions as early as possible while preparing for a project is a key element of a documentation workflow. But how do you avoid death by collaboration? The interview also explores how yo…
 
The Good Docs Project aims to create open source documentation templates, and most recently an information architecture template too. Erin McKean, one of the central orchestrators behind the Good Docs Project, is our guest for this episode. We talk with Erin about why it is so important to intentionally include jargon in your technical documentatio…
 
What are the main principles a documentation team operates on in a fast-moving industry? How to adopt DocOps? How does a documentation team decide on what should be automated? What is hard to automate? What is the point when you should not neglect the human eye? These are key questions that we try to find answers to in this interview with Paula Hen…
 
How can you onboard new technical writers when your office just turned into remote-first? This podcast episode focuses on the mistakes Karen Sawrey (Contract Technical Writer) made and the issues she’s encountered and solved when joining a team of tech writing colleagues. The interview also touches upon documentation security and testing, the impor…
 
“When you’re working on APIs that developers use, they need to know exactly how to use them. Great documentation is the way to do this & it gives development a chance to make things more user-friendly.” In this podcast, Milecia McGregor (Developer Advocate, Conducto) reviews why API docs are important and she also shares some tips about how to mana…
 
Vonage’s developer platform journey started in 2017. Little did they know the impact that some of their design decisions were going to have now. In this interview, Fabian shares how the platform evolved over the years, what challenges the team needed to overcome and what new features are in the pipeline. Tune in to get some tips about separating th…
 
At the 7th API The Docs Virtual event Michelle Fredette, technical writer at New Relic and Chris Cowell, Oregon-based technical trainer and writer presented on the issues of onboarding writers with different knowledge gaps and how to solve them with 8 hours of training. Uwana Ikaiddi, Developer Documentation Manager at BigCommerce explained the sig…
 
At the 6th API The Docs Virtual event Egan Anderson, head of developer experience at Galileo, explained ways companies can prioritize developers’ needs. Larry Kluger, lead developer advocate for DocuSign, presented how to create easy to use graphical drag & drop tools for creating and trying complex API requests. Michael Haberman, co-founder & CTO …
 
On 27th Tom Johnson, senior technical writer at Amazon, presented his comprehensive research on how API documentation trends differ from other tech comm trends. In the Q&A panel, he reflects on his talk and provide further insights on: What methods does your team use to estimate time for creating a documentation? How to improve the dynamics inside …
 
On 13th May in the API The Docs virtual event Sarah Day, technical writer at LaunchDarkly, shared how you can incorporate API documentation in the big picture for overall efficiency in your organization. Riley Siebel, director of Developer Experience at C3.ai, and Mark Winberry, director of US Operations at Pronovix, presented a case study on provi…
 
On 6th May Steph Mills from Splunk shared how you can create the best possible golden paths through the API woods, and how to reduce the need for users to stray from the path into the wilds. Bob Watson from AWS explained how you're able to meet the practical aspects of customer goals with your API documentation, and how to measure how well you meet…
 
On 22th April Mike Jang from GitLab explored what an Minimum Viable Documentation is for RESTful APIs. Jenny Wanger explained that the way you name, design, and structure your APIs has a huge impact on usability. In the Question-and-Answer session after their presentations, Jenny and Mike reflect on their talks and provide further insights. Enjoy!…
 
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