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Agiles IT-Service-Management
1
Agiles IT-Service-Management
Paul Buffington, Swati Jain, Patrick Schuh
Podcast by Paul Buffington, Swati Jain, Patrick Schuh
Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
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Agiles IT-Service-Management
1
Kapitel 07: Störungsmanagement
11:31
11:31
เล่นในภายหลัง
เล่นในภายหลัง
ลิสต์
ถูกใจ
ที่ถูกใจแล้ว
11:31
Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
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Agiles IT-Service-Management
Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick Schuhโดย Paul Buffington, Swati Jain, Patrick Schuh
